App crashes in middle of level

greenutah

My game has crashed 5 times today while playing a level. When I restart I lose my streak and items I won or claimed. HELP!

gordan10

https://community.king.com/en/candy-crush-saga/discussion/372183/app-crashes-in-middle-of-level

Hi @greenutah If you haven't done the following, I would suggest you clear your game's cache, force close the game, restart your device, make sure you have plenty of free space on your device and check if your game is updated. If your game continues to crash, then contact Support https://soporto.king.com/contact and let them know what's going on and what you've tried to fix the problem. Good luck! I hope this helps!

Tess92

Hi @greenutah and welcome to our Community! 🤗

If the game continues to crash, please check this post which may help you:

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/372183/app-crashes-in-middle-of-level

Hi and welcome to the King Community

Sorry for the inconvenience, Unfortunately, if we lose Win Streak we have to start all over again. Please check this page , may help

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

Lindark

It might help if you reboot your device as well. Turn it off completely and then turn it back on. Cheers!