deluxe cholate box

Munster

the deluxe chocolate box isn't working for me... I completed it by winning 6 levels but it's not adding on my wins so I'm able to get my reward of 10 gold bars, an hour of life, and 30 minutes of bombs!!! please help, I've worked really hard to complete11886 to 11891

huge thanks from chicago

LeFlarcane

https://community.king.com/en/candy-crush-saga/discussion/373476/deluxe-cholate-box

If you haven't recevied the rewards from the different chocolate boxes. Please feel free to contact us here ⤵️

https://soporto.king.com/contact

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/373476/deluxe-cholate-box

Hi and Welcome to the King Community

Thank you for the feedback. Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

And If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

Tess92

Hi @Munster !

Did you verify that the box task was available when you tried to clear the six levels?

Lindark

Hey, can you verify your app is properly connected to the internet? Can you see other people's scores and connect to the store?

NathalieMaria

Why i do not have chocolate box?all my friends has it and i don t...it s a pitty that you do not give the same for all the players!not fair

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2317238#Comment_2317238

Welcome back to the King Community 🥰

The Chocolate Box feature belongs to the test group and the feature is randomly assigned to some players as a test, meaning that not everyone will find this feature in their game. The distribution is completely random and cannot be modified for a specific player😌Test features are rolled out to different players at different times so you can also get this feature at any time.

Please keep the game app always updated and keep playing the game😊

Have a Good Day!

NathalieMaria

Yes,of course!i am never one of those players!they have so many things that can help them win hamers,golden bars by doing easy things and I 've never had it.you have to be equal to all the players.but of course,will never happen!very dissapointing

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/2317493#Comment_2317493

Hello 👋

Please understand that there are millions of players all over the world, so it is impossible to apply all features to all players at the same time, that's why it works as explained to you. I recommend you to keep your game updated. Logging out, clearing cache and rebooting the device often helps to test new features; changing the game mode from wifi to data or vice versa also helps.

We will be here for anything you need.

Thank you and keep enjoying

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2317493#Comment_2317493

First of all please don't be disappointed. As much as we can, we'll pass your feedback on to my team and we hope you'll get some new features in your game very soon.😊

NathalieMaria

I understand..but what happened today is beggining to think if i want to continue with this game.never happened and I though you are corect.i am on level 12184 wich is impossible to pass and i was playing so many times and i had at the end of the game +35 moves with 10 golden bars and not 5 extra moves.i spend 10 golden bars and then the game continued with 5 extra moves and not my deserved 35 extra moves...now i have only ,5 goldenbars and is impossible to buy extra moves....never happened and i deserve those 10 goldenbars back.i had also to chose for free 5 extra moves if i was lokking at tje videos but I didn t want because is a game that you need 50 moves to pass it and not only 21..still waiting for my golden bars