🍧 Two of the Power Pops not available/ grayed out

paulinaZ

Only one of my power pops work even having enough things the icon is Faded and I can't press it except the colour bomb one

Lindark

Hmm, sometimes the features can be glitchy and not work properly... This may be happening in this case. Hopefully it will resolve itself soon over some time.

Crazy Cat Lad

This issue is with Power Pops under investigation!

We will keep you updated as soon as this is fixed or if we have any updates on the issue.

Thanks for your patience!

jessbackesl

i submit the needed things and it Just wont appear for me to use it

Lindark

Hmm. Are you able to provide a screenshot so we can help you a little more? It seems like you could be referring to a few things.

jessbackesl

sure

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/354480/why-my-purple-power-pop-dont-work

Hello Jess when you play a level do you see the Power Pop van by your pre-game boosters as you can see in my screenshot below?

jessbackesl

Yes, I do! I ran out of lives now so I cant take a screenshot to show you

Alienscar

Thats okay @jessbackesl can you please click on the ice cream van that should be on your map, and take a screenshot of what appears. Thanks.

jessbackesl

here

Alienscar

Hi @jessbackesl the reason you can't use your Power Pops is that you don't have enough ingredients.

You need ten wafers before you can use the Purple Surprise for free, and you only have 5/10.

jessbackesl

That's not the reason... I had 10 wafers, used them for the purple surprise and then it didnt appear for me to activate on the lvl. For the double color bomb appears the ingredients needed and I really dont have them now because I used 10 wafers to activate the Purple Surprise...

Alienscar

The other thing I notice is that in your very first screenshot there is nothing under the writing. It should say USE. This might indicate some issue with your feature.

Can you try signing out of your game, restarting your device, and then sign back into your game.

When the game restarts you will notice that most of your Events will be missing. Just play a new, or old level and your Events will then return. This might fix anything wrong with the Power Pop feature.