Losing stored lives in FB

Shar2you

I have the app for my phone and the FB version on my desktop, both are connected to FB. I lose the stored lives in my FB version in my desktop. I had just a little over 100, then I had none. I received some lives about 7 and the next day or so lost those one and it seems to be repeating itself. I came on tonight and lost the few lives I had stored. I still have all the stored lives on my app.. not sure what to do about it.

pillow6

Please force to close app, clear cache, log out the log in.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/375989/losing-stored-lives-in-fb

Hi and Welcome to the King Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Check also the page here about the Lives and here

Shar2you

Thanks, I'll try clearing it first as I haven't updated my desktop or did any changes.. I just noticed this morning that Candy Crush is acting "new" again like it's my first time logging in. Ugh..