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Fantastic five not giving boosters
Sharon_Armstrong
Posts: 24
Level 3
in Support
The team I am in gets 7000 points but isn't getting the boosters.
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Answers
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Hi and Welcome to the King Community
There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.
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Make sure you close the game then reopen. if that didn't work, force to close app, clear cache, log out then log in.
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Hi @Sharon_Armstrong and welcome back! 😊
Check that the sum of each member of your team is actually 7000. Sometimes a graphic error may occur that makes you believe you should receive the prize. If you notice that the sum does not correspond to 7000, don't worry! Your team will collect the points in the background and when it reaches 7000 you will receive the reward.
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Thank you @Tess92 , this was the problem. It all worked out when we actually reached 7000 points.
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Hi Sharon!
Glad to hear this! 😊
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