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I'm having the exact same problem in my mobile game ... Did u find a solution?
I have lost my profile picture and the extra help moves. It has been a week and no matter what I try it doesn't work. I know I can reinstall but will lose hundreds of boosters and gold bars. Can anyone please help?
Hello @Linda_Stevens-2 there is no need to uninstall your app, or do anything else for that matter as your issues can only be fixed by King.
Your missing avatar is probably due to the removal of the level ranking (Send Lives button) as you can see by the ? under your name. Once you complete the level you should find that your avatar will appear.
The extra moves have been removed as a test and you can read all about it in the thread linked below.
In Candy Crush Saga, on the page where it would say, for instance, "Level 1301, You Failed, You Did Not Fill All The Orders," give your score, and show "Retry," to the left, there is a column, upon which it displays one's standings, among one's friends, for that level. I am always No. 1, because I don't have any "friends" and don't know how to acquire them. Could you explain to me how I can do so?
Hi and Welcome to the King Community
This issues being looked into. For more info please check this page
Hi @SativaGummi and welcome to our Community! ๐ค
There is currently an issue where you cannot see your friends list when trying to pass a level, but you should still be able to accept and submit requests. If you want to send lives to your friends, you will find them by going to "profile" and "friends", from here you can send lives.
@Alienscar mentioned: "I send lives one at a time now through the Friend tab of my Profile. It isn't as quick as the Send Lives button, but at least it still works."
There's an understatement lol. I have ~400 friends each on both of my accounts and tested sending lives individually yesterday for the 1st time. Took ~20 minutes for each account--eff that!
Guess King doesn't me want sending lives to friends. ๐
Ha ha ha....that was from awhile ago, only 7000!
Deryck I had over 450 friends and your right it took about 20 mins to send lives to everyone. I started scrolling to level 1 to send them but from 11000 it took 200+ swipes on my phone to get there.
I starting going through friends and the ones I couldn't remember getting lives from I unfriended them.
***I'm sorry if I unfriended you and you did send lives, I did my best.๐
I used to be able to see how many friends I'd send lives feom level 1 but can't since it's gone. Guessing I went down to around 250. It's easier to send lives now.
These changes are REALLY CRAZY!!!! I literally had lives yesterday for the first time in the last couple of months and it told me I couldn't use anymore to play!! What the Heck is going on? I mean don't they want people playing their games??? It really seems like they don't care about the players. I had to wait till today to finish the Race. It wouldn't let me play! And I really don't understand how they're figuring the lives. Mine is 0/200 then a 0/30?? I think the second one was what I actually got to use to play as I was stuck on a nightmarishly hard level & finally got through the hard ones then I couldn't play! I mean really when you're stuck on a hard level you can use 30 lives in less than an hour! Then you can't play anymore???? Plus I too have no friends list to send lives to my friends! Really???? I'm so sad that my game is ลoooooo messed up!!!! Please just put things back the way they were. ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ