🚫 What happened to my friends in the scoring-list? (Fixed)

https://community.king.com/en/candy-crush-saga/discussion/comment/2325710#Comment_2325710

@Linda_Stevens-2 Please can you do something from your end?

Hello Linda, unfortunately there isn't anything I can do from my end as I do not work for King.

This forum is just a collection of candy crush players that just try to help eachother, we don't have any official status.

After playing numerous levels I still have a question mark under my profile

Try signing out of your game, restarting your device and then signing back into your game. Once you have signed back into your game play any level and see if that fixes your Avatar.

unable to receive any lives from friends

The recent changes to the Inbox means that if you have more lives available than you are allowed to store you will not receive any more lives from your friends.

Linda_Stevens-2

Hello

I contacted you on August 4th about missing my avatar among other things. After playing numerous levels I still have a question mark under my profile and am unable to receive any lives from friends. I really don't want to reinstall the game as I lose everything Ive earnt and purchased. Please can you do something from your end?

Lisal6715

https://community.king.com/en/candy-crush-saga/discussion/comment/2342184#Comment_2342184

@Deryck Have you heard anymore about a fix for merged accounts. I tried to log on to another account using a a different device with a friend and it happened again. It merged into the other device. It is really weird how i have used different game accounts and ne’er had a problem and now they keep getting merged.I clear the cache history and log off the accounts.

K1971

This game is no fun no more! Very unhappy limit time we can play is unfair! Moving on to something better!

FYI @Crazy Cat Lad: the issue still exists on a small scale as the scoreboards never returned on my laptop.

*Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules

Crazy Cat Lad

Thank you all for your patience!

I can now confirm that this issue has been fixed.

https://community.king.com/en/candy-crush-saga/discussion/comment/2342537#Comment_2342537

Update: Seems they're still working on the fix since my laptop still doesn't have the leaderboards.

Patience, everyone. 🤞

Lisal6715

thank you @Loser9 I will resubmit my issue

https://community.king.com/en/candy-crush-saga/discussion/comment/2342184#Comment_2342184

@Lisal6715 Thanks for bringing this matter back up, and sorry to hear the issue seems to be spreading. I never made a decision about my merged account but did reach out to my King contact to ask if it could be investigated. Never heard back, so I'll follow up and mention your issue to alert that the problem's growing.

Sure, I might be OK with my 2 CCS accounts getting merged, but it's unfair for players who'd prefer to have separate game accounts. Really sucks that all your boosters were wiped rather than combined like mine. 😥

My contact is in the Community, coincidentally, but can't recall his username--and I just realized all my messages were erased?? 😨 So, can't find him that way (had PMed him in the past iirc)

Any King support person can help though. If you play on the Win 10 app, click on the gear button at the bottom and then click the question mark button on the Settings pop-up that appears:

When the FAQ opens, just choose the 1st listing (any will do). Scroll to the end of the article to find the Contact Us button.

@peteliston Good to hear! I do think King is still tinkering with the fix since the scoreboard hadn't returned (last I checked anyway) on the laptop but did on my desktop. I'll recheck tomorrow.

Loser_

Go to https://soporto.king.com/contact and tell them what happened. I strongly recommend that you choose the "game didn't save" subtopic. I know it doesn't match your issue, but that's the option you must choose if you want to get a response from them.

Well ~ Hurrah even I have the fix now 😎 Perhaps by tomorrow the fix will arrive for all !

Have truly missed this feature.

https://community.king.com/en/candy-crush-saga/discussion/comment/2341155#Comment_2341155

Screenshot 2022-07-28 220038 CandyCrush.png

Congratulations Deryck ! Hope they get around to fixing mine & thousands of others. This issue has been ongoing for over a month now.

https://community.king.com/en/candy-crush-saga/discussion/comment/2341155#Comment_2341155

Congratulations Deryck. Hope they get around to fixing mine & thousands of others. 7/22/22 reported pic above to King.com They assured me they are aware & working on the issue. Please be patient. Glad they must be making progress since yours is now OK. Anyone else also AOK now ?????????

Lisal6715

https://community.king.com/en/candy-crush-saga/discussion/comment/2328309#Comment_2328309

@Deryck and @Loser9 two of my accounts CCS accounts were mysteriously merged together sometime on Monday after I got done playing Bubble Witch 3. I am curious as to who to contact. I went to help center and wrote what happened but have not heard anything. @loser9 who did you contact? at first I thought Candy Crush Saga was affected but it has affected all of the King games that I play. It did not merge any of my boosters. They are gone.

Lagun_1968

* Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

https://community.king.com/en/candy-crush-saga/discussion/comment/2340027#Comment_2340027

It's fixed! 😱

Finally, I can send lives to all my friends again. (and get back to beating scores 😈)

figenouchka

Actually this is what I do 😩😩😩

https://community.king.com/en/candy-crush-saga/discussion/comment/2338583#Comment_2338583

I sure hope you're wrong regarding the "Sending lives"-button @Alienscar. Imagine having hundreds of CCS-friends, and wanting to send lives to all. There's loads of people having loads of friends playing. It is pretty frustrating having to send lives individually.

Chris_Kilpatrick

https://community.king.com/en/candy-crush-saga/discussion/comment/2321066#Comment_2321066

I can now send lives on my Chromebook.

JoAnnV

https://community.king.com/en/candy-crush-saga/discussion/comment/2315286#Comment_2315286

I have the same issue! I hope this is sorted out. I hate that my friends think I'm ignoring them and not sending lives. And now they've limited the amount you can receive so what's the use of asking for lives if my friends think I'm ignoring their needs?

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Accepted answers

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/379654/why-aren-t-there-any-friends-in-the-left-colum-why-aren-t-the-number-of-games-increased-after-the-5

Hi and welcome to the King Community

This issues looked into , please check this page for same issues

https://community.king.com/en/candy-crush-saga/discussion/379078/what-happened-to-my-friends-in-the-scoring-list

QueenB

As dear @kiara_wael has informed, the issue with friends not showing has been reported and is currently being investigated by the Studio.

We do not know how long this will take, and we appreciate your feedback and patience while it gets looked at 🙂

All comments

And I've just noticed something else. Could this be a browser-related problem maybe? With the above screenshots I used Mozilla Firefox for browser. I just tried to open the game when using Microsoft Edge, and then I am able to see everyone's scores (and to send lives).

https://community.king.com/en/candy-crush-saga/discussion/333533/level-57

I can't say that this is the same thing as your issue @José_Savelkoul but the game has become slow to connect to King's servers lately I find and when I first play a level it shows me and only me in first place on the leader board. Obviously I shouldn't be first on the leader board of a level I haven't played yet. I can play the level immediately and when I have finished it shows the leader board correctly. If I wait a minute instead of playing the server connection completes correctly and the correct leader board is shown.

Something similar happens I feel with Sam's Streak. When it first starts it shows me in first place with one point and everyone else with zero. The next level I play corrects the leader board.

I use an Android tablet.

Someone else did have the same issue as you a while ago but that user has been deleted so the screenshot no longer exists.

HazelAskey52

I play Candy Crush Saga through Facebook, and all my friends names have disappeared from every past level that I have completed, putting me in the 1st position on every scoreboard. Apart from looking very odd, it also means I am unable to send lives to my friends.

I am also put in 1st position on my current level that I haven't yet completed. After the first and subsequent attempt there is a question mark under my name.

My browser is Microsoft Edge and is checked for updates twice every day.

Many of us experienced the same problem this time last week, and the problem lasted for 2 days before things returned to normal. I assume you are aware of this ongoing problem, and hope it will be fixed soon.

2022-07-26 (4)hja.png

2022-07-26 (2)xyz.png

At the moment they vanished for me using either one of those browsers @Alienscar. It doesn't matter how long I wait for them to show up, they just don't. Not even at the map anymore, when they still did yesterday. Not even after playing a level. Something's fishy with this, it's not just happening to me. I'm seeing more complaints at the Candy Crush Saga All Help-group.

@José_Savelkoul something is definitely going on as I have the same issue as you now.

Colleen Companion Welsh

It is hit a miss on my end. I play with Microsoft Edge 😊

What's going on with this @Crazy Cat Lad? In my opinion, you're not making any "friends" this way (if this really would be intentional). It's affecting more and more people. Please do get this sorted. Thanks in advance.

I can't help thinking @José_Savelkoul that this change is linked to the recently introduced mailbox limits.

There have been many complaints from people saying what is the point of being able to send/request lives to/from your friends if you are limited to 15 lives a day. I wouldn't mind betting that King think removing the level leader board is a fix for those complaints.

We're having the same thoughts (in a way) @Alienscar. This could very well be linked to the new mailbox limits. Only I think it isn't intentional, but just another nasty "side-effect" (glitch) that appeared after doing another useless change. What's the point of limiting lives, right??? I don't see it. I still would like this to be acknowledged as just another glitch. I'm looking forward to @Crazy Cat Lad announcing that they are aware, and are working on a fix. Looking forward to see all of my friends back in the game, and being able to send them lives.

https://community.king.com/en/candy-crush-saga/discussion/379078/what-happened-to-my-friends-in-the-scoring-list

To be honest @José_Savelkoul I don't think a glitch could cause an integral part of the game to disappear, so I would say it has to be intentional. I do think that maybe the level leader board has just been temporarily removed whilst they make changes to it. Possibly changes linked to the Player Card announced by @Crazy Cat Lad

It really wouldn't hurt King to include a little pop-up every time they make a change to a game feature especially a feature that has been included for so long.

HazelAskey52

We are getting absolutely nowhere with this ongoing problem @Alienscar

Isn't there anyone at King who can shed some light on this please? I think we deserve some explanation, rather than hedging bets that it's connected to mailbox life limitations.

cakefairy56

I also lost all my friends making it impossible to send lives. I would like King to respond and tell all of us if you intentionally did this so we can't send lives. Whom ever made these recent decisions about taking all of our lives, you ruined the game. Did you think about the ramifications of your decisions? How can you be motivated to win timed prizes and not have the lives to play? You took away the interaction between friends. I truly believe this was a ploy based on making us spend money to buy lives. Many have quit the game because of this. No players, no money. Put us back to where we were. It's really that simple. ALL OF US!. King likes to segregate certain players, it's not right. Thank you.

cakefairy56

https://community.king.com/en/candy-crush-saga/discussion/comment/2316375#Comment_2316375

Yes, we do deserve an answer! This is ridiculous.

Drfrrst

My "Your Requests" box indicates that the "number of lives you can accept every day" is 0/0. So, as I can't see my friends to give them lives, I also cannot accept any lives that I did have stored. Please fix!

https://community.king.com/en/candy-crush-saga/discussion/comment/2316375#Comment_2316375

There might be someone at King that knows what is going on Hazel, but they don't come to this forum.

The best that we can hope for is that @Crazy Cat Lad or @QueenB let us know that this is actually a reportable issue.

Go here. https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Started this @ 4988 Used to have list of other players ranking & option to send them gifts. I suspect there is some sort of error occurring. Any help or suggestions will be appreciated. Also noticed when playing level 4988fifteen times to complete always only five lives used to go up five after each attempt. Yes, it always has stayed on 5 awhile but definitely eventually would increase after each attempt 10,15,20, stopping at 35 but now just stays on five. This will make it virtually impossible for me to complete some levels.

pillow6