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Hi @toestwnkl and welcome to our sweet Community! 🤗
Could you please post a screenshot?
EDIT: I understand by now that you are referring to the pop-up that appears at the top right of the game map. "Unravel your Rewards" refers to visiting the King R * yalty program site to find out if you have any rewards to claim.
I click the unravel your rewards and the bottom screen shot appears, but when I click let’s go, nothing happens. The let’s go just disappears and doesn’t open anything. Thanks!