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Lost 5000 Levels and all Gold
Hey everybody,
I talked my mom into connecting her game to Facebook today. She was level 7382, had over 2000 gold bars and several items. After connecting, all the bars and all the items were gone and she was at level 2301. After that we disconnected Facebook again and still everything was gone. She does not have a King account either. What can she do to restore her progress?
Answers
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Hi and Welcome to the King Community
Please email Player Support directly from the game on mobile.
First make sure the game is connected to Facebook so the game can be restored on an account.
Then go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send an email. Don't forget to mention what level you were on!
or Please report this to our Player Support Team here. and tell your Game ID there.
