I have lost all my livves

KavG

I had to uninstall and then reinstall, I clicked the retrieve link but lost all my lives.. I had nearly 400 lives.. How do I get it back

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/380828/i-have-lost-all-my-livves

Hi and Welcome to the King Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Check also the page here about the Lives.

Tess92

Hi @KavG and welcome to our Community! 🤗

Unfortunately, when reinstalling the game app, lives cannot be recovered as they are directly linked to the device memory. Only gold bars and progress are saved.