Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Can somebody help me please?
Answers
-
@Alienscar 😂 Good question! Actually I think I did press this button automatically. But one never knows. I will just go through this routine once more (no harm done, right?) and be very aware to click the delete button. Then I come back + tell you. 😘
EDIT: YES I definitely did that! ✔️
1 -
Doesn't matter. I was so busy yesterday, all through the evening as well... So, I did this routine again, clicked this button, shut down my laptop, went to make myself a coffee ... came back, started laptop, then started the game, tried to log into my account. Result: "Connection Error etc."
1 -
So then, let's go to the next step: >>If you did and it hasn't worked we still need to help you delete your app cache.<<
Let's hope this will bring the success we so urgently need now! 😎
1 -
Right @HaMa let us see if we can clear your app cache.
Start by typing Settings into your cortana search as shown below. Please note that I have done this on a Windows 11 laptop so your view might look slightly different. Hopefully the words remain the same though. You remember where your cortana search is, yes?
Click on the Settings option that appears in the right-hand pane. It should say Settings and have the word app written underneath.
This should give you what you can see below
In the list on the left-hand side find and click on Apps. This will give you what you can see below
Click on Apps & Features which in my screenshot above is the first choice at the top on the right.
This will give you something similar to what you see below. It won't be identical as you will have a different list of apps than I do.
Clickin on Apps & Features gives you the following
Find your Candy Crush Saga app amongst the list of apps that appear and then click on the three vertical dots. As you can see above this should give you the choice of Advanced Options/Move/Unistall.
Click on Advanced Options and you will see something similar to what is shown below
Scroll to the bottom of this page until you can see the word Reset. Hopefully yours being German the wording is the same.
When you find the Reset option click on the Repair option. Do not click on Reset (yet)
Under Reset you should see a sentence that says
If this app isn't working correctly, we can try to repair it. The app's data won't be affected.
Click on the Repair button
Restart you PC and see if that has helped.
0 -
Ah okay - here we are where I was before ... and I am sending you 2 screenshots so you see what my Win10/x64 is giving me instead:
"Reset" is there, and in German it's called "Zurücksetzen" (plain translation here). However it DOES NOT give me the Repair option. The text under the "Reset" button reads: "If this app doesn't work properly, reset them. The data of this app will be deleted." No repair option offered.
This last sentence frightens me. Anyway, here come the 2 screenshots
Should I try to reset anyway? ,,, Above the reset option is "Beenden" which means to stop the app and all its processes involved.
1 -
Just making a note of my actual progress in both CCSaga and CCSoda --- because if the data will be deleted I would like to get back to the levels, I am playing right now:
CCSaga: 2723
CCSoda: 1820
1 -
@Alienscar - Yes exactly this is the thing which has been bothering me for weeks and weeks. It's so tedious!
PS: When I log in, I always use the button under: "Already have a King account" ... because if I made a completely new registration I would have to start at Level 0 again.
1 -
@HaMa sorry to hear that. This issue has been affecting the game since 2019 and there is no guaranteed fix for this issue I think.
All you can do is uninstall and reinstall your app and hope that this fixes your issue. Unfortunately I have read that uninstalling the app doesn't work for everyone.
As you are aware you will lose all of your unused boosters and saved lives when you do this.
0
