Like other players I cannot access the app store. I'm playing on a Amazon Fire tablet.

mary143

I restarted the tablet but that didn't help. I never had this problem before and its not an issue with Soda or Jelly.

Alienscar

Do you see something similar to what is shown in the attached screenshot @Pierre56 and what device do you play on?

Pierre56

I am unable to access the online store on Candy Crush Saga. Can you help pease?

Alienscar

Do you see something similar to what is shown in the attached screenshot @Pierre56 and what device do you play on?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/384999/online-store-candy-crush-saga

Hi and welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE 

leecee29

I am having the same problem as Pierre56. I did all the things kiara wael suggested and I still have the same problem. My screen looks exactly like what alienscar posted and in addition when I go to the shop its a black screen. I am using a Kindle Fire.

Robbie33

3A01748C-FF5C-4C63-A889-9AF1FF3F7D10.jpeg

67798564-AD31-401C-BF51-52ECFA1958EB.jpeg

This is ongoing. I have tried updating, rebooting, etc. I also had a King account but when I tried to access it, I got the message it didn’t exist. So I created a new account. Hope it doesn’t mess up my passed levels (11,920). Thank you.

Robbie33

KathyR

I also am having issues with the app store. I see the same thing that Alienscar posted. I have done EVERYTHING mentioned, and it is still not working. I even uninstalled the game and reinstalled it - LOSING 200 LIVES in the process.

What's up?

KathyR

I also am having issues with the app store. I have done EVERYTHING mentioned, and it is still not working. I even uninstalled the game and reinstalled it - LOSING 200 LIVES in the process.

What's up?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/385039/cannot-connect-to-the-app-store

Hi and Welcome to the King Community

Thank you for reported, Which device are you play ? I will give this feedback to the Game Team !

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/385035/cannot-access-app-store

Hi and Welcome to the King Community

Thank you for reported, Which device are you play ? I will give this feedback to the Game Team !

Michaelxo

Can't access the app store from my Fire Tablet