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I have the same problem on Fire Kindle, installed from amazon app store. My level is 12640. My User ID is 1922512800.
In order I have cleared cache, cleared user data, uninstalled crush, powered off kindle, waited a couple minutes, powered up kindle, installed crush from amazon apps, started crush, loaded current game from facebook, and problem persists. I have tried this sequence a couple times.
It is frustrating, since i doubt i will complete level 12640 without extra moves