King Account

SassyZebra

I have a King account but app won't let me use it to sign in why?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386222/king-account

Hi and Welcome to the King Community

Is your game Like this ?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2426246#Comment_2426246

Hi Thank you for replying . In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

SassyZebra

I recovered level then I did uninstall and reinstall but still can not sign in with my king account

SassyZebra

https://community.king.com/en/candy-crush-saga/discussion/comment/2426798#Comment_2426798

I just had to reset my password now its working

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386222/king-account

Hi and Welcome to the King Community

Is your game Like this ?

SassyZebra

https://community.king.com/en/candy-crush-saga/discussion/comment/2426238#Comment_2426238

Nope

SassyZebra

https://community.king.com/en/candy-crush-saga/discussion/comment/2426238#Comment_2426238

And I double and triple check everything is correct

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2426246#Comment_2426246

Hi Thank you for replying . In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

SassyZebra

https://community.king.com/en/candy-crush-saga/discussion/comment/2426249#Comment_2426249

Ive already lost all my progress so it really doesn't matter I guess. Why did I lose progress when I logged in with FB it started me right back at level 1

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2426253#Comment_2426253

Hi @SassyZebra ,

If you lose progress dont worry . Please email Player Support so they can restore the levels manually.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

Or Player Support Team here and tell your Game ID there.

For more info here

https://community.king.com/en/candy-crush-saga/discussion/251570/%EF%BB%BFhave-you-lost-your-levels-heres-how-to-get-them-restored

SassyZebra

I recovered level then I did uninstall and reinstall but still can not sign in with my king account

Alienscar

Hello @SassyZebra the screenshot shared by @kiara_wael is different to yours.

Your problem can't be solved by removing and reinstalling the app as the message you are receiving says you are using the wrong password.

Check that you are using the right combination of password and email for your King account.

Also, when you sign into your game please make sure you choose 'sign in with existing King account' and not 'sign up with email' when signing back into your game account.

Tess92

Hi @SassyZebra ! 😊

As already mentioned by @Alienscar your problem is that there is a wrong combination between password and e-mail. I am sorry to hear that you have reinstalled your game because by doing so you will have lost all your boosters.

I leave you a screenshot that can serve as a guide based on the info suggested by Alienscar.

SassyZebra

https://community.king.com/en/candy-crush-saga/discussion/comment/2426798#Comment_2426798

I just had to reset my password now its working