How to restore lost levels

Dachee

I was on level 4177 but the game keeps taking me to level 4174. Please restore or tell me how to restore. I have read the discussions on this but they don't apply to me. I'm playing on my MacBook Pro 2019 version macOS Monterey. Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386421/how-to-restore-lost-levels

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

or You can email Player Support Team here and tell your Game ID there.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386421/how-to-restore-lost-levels

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

or You can email Player Support Team here and tell your Game ID there.

Dachee

Thank you, I will contact support and hope they help. However, I was not able to find my user ID

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2430073#Comment_2430073

Hi @Dachee .

Game User ID!

A useful tip is also to know your Game ID! How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

MariamManzoor

https://community.king.com/en/candy-crush-saga/discussion/comment/2429975#Comment_2429975

Same problem with me. My level was above 5440. But now my level is showing 3110.

Screenshot_20221026-163056.jpg