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I cannot close the ads
Hi everyone š
We are happy to announce that the issue with not being able to close an Ad after watching it should be fixed! Please restart your device if the issue persists and make sure you have the latest game app version installed.
Thank you for your patience and have a Sweet day š¬š«
Ads continue to not close. This kind of looks like itās by design, and the only way to close the ad and get your reward is to download the advertised game. Since that isnāt going to happen every time, Iāve found a workaround. If you report the ad (by tapping the tiny hand holding a checkmark shield), it will close the ad. Plus, I think most will agree ads that only close if you download software should be reported.
I have loosed the all coins because of the ads blocking, I am in last stage one candy need to be cleared so I watched ads but got stocked, I am uninstalling your game.
More than being a scam @Jksgan I just thing that for a business as established as King it is just embarrassing that they they can't fix the adverts after years of having the same issue
I am on ios and nothing works. It's becoming a scam, makes us watch the ads and then we have to exit without the reward
I have this particular ad fail -- I close the ad, and the next screen is a glitch/freeze -- i cannot accept the reward, or go to the next ad. It only happens on this particular ad. I'm on an iphone, game and phone are updated.
Same thing is happening to me! I am not receiving ANY rewards period!
Now youāve fixed the issue. But I lost all my collected rewards in my profile!!!! I lost all the lives my friends given me too. What is going on? Please give me all my rewards & lives back to my profile. Wasted all my time playing this game for so longā¦..š
I have not done anything but all is working as usual now - maybe King solved the problem?
I found a way.. likely the apple update caused it. Regardless.. my gameplay is back to normal.
My adds are working correctly now - all the not working adds have vanished - I hope the problem is solved now.
I need to add that sometimes the ads are starting on their own, without me clicking on them. After the ad finishes you canāt get out of it without rebooting so you lose that life and canāt finish the round.
Same problem here. Seems Temu ads are big problem! Have to reboot every game and getting no rewards for watching ad
Itās definitely not fixed and Iām getting very frustrated with trying to play. Someone must be able to fix this glitch
Iām having same problem, so frustrating
The granite ad has frozen every time I watch it. I have closed the games each time and nothing
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reportedĀ Here
Just happened this morning. The ads are available, I watch them, try to close when they are done and nothing happens. Frozen screen. No reward. Frustrating.
If you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue.Ā While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.
Check also the pageĀ hereĀ about the Lives.
I lost 72 lives when I changed phones. Can I get them back? I have a screenshot from my old phone showing the lives.
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Problem with IPad for ads. After watching the ad and your done, it freezes and wonāt exit to the game.
I canāt collect my rewards after watching food panda advertisementĀ
Thank you for reporting , In a meantime please force the Apps and Log in again.
Iām having the same/similar problem in IOS. The local area video ads count down then show reward granted. Clicking on the reward granted X does nothing. If you open a link in the video ad and go back it goes from āreward grantedā to ā2 secondsā and wonāt count down. I have to force close the game to get out of the ad. Iāve tried resetting my late model IPad, still happens on local ads.
I am having the same problem! Frustrated
Thank you for reporting , Please force the Apps and Log in again
I tries alot of time
I have the Same Problems with the ads and you have to leave the Game. No chance to stop this and Go on. Hope you fix this very soon.
I am stull unable to do that
Same here, itās very frustrating if you click accidentally!
If you are playing on an android device @chhetriakash624 swipe down from the top of your screen to make the navigation bar appear then press the back button.
Yea very frustrating
Same with me.
Thank you all for reaching out to us but sorry to hear it's due to an issue affecting your game play š
We have passed on your feedback regarding Ads not closing and waiting to see what comes out of it as the team is working on reproducing the issue and see why this is happening to some of you.
We'll keep you updated š
I canāt x out of the rewards advertising. The screen gets stuck on the advertisement. The only way out is to close the game and reopen it without the rewards.
since this morning the video ads can not be closed after watching them. the only solution seems to be closing the Candy Crush app and start all over again.
Occured the first time today morning, now I am always getting adverts in candy crush saga, which I am not able to close after seeing them to the end. The x for close the add is there, but doesn't do anything. But it is not happening whith all adds?
Thank you for the feedback. This issues has been reported Here
Thanks I'll follow the other conversation.
same with me but it's n ot all the adds, some of them are still okay.
I am not receiving my rewards
How to establish free bars and other
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in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and Iāve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
