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why does my music, stop playing when I start playing candy crush? And yes it is a different app Spotify to be precise
Hi everyone 😃
We are happy to announce that this issue should be fixed and you should now be able to listen, for example Spotify while playing your game.
Please make sure you have the latest game app version installed.
Thank you all for your patience and have a Sweet day 🍬✨
Hi peachloover,
We understand how important it is to enjoy your game while listening to something. You will be happy to know that our team is aware of the problem and is working on finding a solution.
In the meantime, please make sure your device and the game are both updated to the latest versions. We'll keep you posted on any updates or fixes as soon as they become available 😉
Thank you for your patience, and we hope to have this resolved for you soon.
SoundHound as well!
it’s broken again. and it took me like two minutes of closing out relentless pop ups for challenges and store deals just to get to the home page. I feel like every week there are more and more pop ups. It was becoming unplayable and now that I can’t listen to an audiobook while playing the game is totally useless. Such a bummer because it used to be so fun.
Obviously they don’t care. Either they’ve given up or there’s no one smart enough to figure it out. I think there’s only one way to get their attention. Anyone up for a BOYCOTT until it’s fixed?
@QueenB I left this same complaint in early June and it's driving me bonkers. It's ALL the apps - NPR, Apple Music, Spotify, etc. EVERY time I play a game (has to be starting a level) it turns off the audio. This is true whether I launch candy crush first or do it after the audio app. PLEASE PRIORITIZE THIS. I did a search and this seems to be coming up more and more as a complaint. Thank you!!
I am also having the same issue. Is there any update on the fix ?
The “workaround” works for a short time, but has to be repeated over and over — every time you watch an ad or even try a level again. But doesn’t it give you a clue about what has to be done? Reset the default setting to 0% instead of 1%. How can this be taking so long? It really makes the “support staff” look like fools.
Hello @wingingit89🤗 A Warm Welcome to the King Community!
Except for Community Managers, all others that help out here are players like you. Comment just above to your comment is posted by our Community In-charge. They would have more accurate information with regards to fix on the glitches because, they are the King employees!
So, the "Support" guys (Player Support team) will also have the same answer as our Community In-charge as they too are King employees.
Yes, it works for a little while. But as soon as you watch an ad, you have to go through the whole rigamarole again. I guess King doesn’t care if players watch ads or not. Are any of you “support” guys even paying attention to this? Feel free to chime in.
Sorry to hear that it's still not working for you. I understand how frustrating this can be. Our team is actively working on resolving the issue, and your feedback is very valuable.
Please hang in there while we continue to investigate and appreciate your feedback!
Still not working!!! I’m going to find another game — not a King game — and I bet a lot of other people are too. Did you get rid of the people who know what they're doing? If so, get them back!
We're sorry for the time it's has taken us to resolve this issue and we appreciate your patience while we continue to look into this.
There is a potential workaround that you can try that will allow you to use other apps in the background.
If you're planning on listening to Spotify while playing and the music stops as soon as open the game app, try this:
Go to Settings from the game board and select Audio:
Now, try moving the music volume slider up and then back down to zero (effectively muting it), and then go back to Spotify and select Play and then back to the game and see if the issue persists.
Hope this makes sense 😁 I just tried it and it worked for me but, you do have to repeat this process when you close the game app and open it again.
Let me know if this has worked for any of you 😉
Seriously! When will this be fixed? What are you doing to figure it out? It’s worked fine for years. What did you change? Whatever it was, put it back the way it was.
When I have my music in the background and the candy crush game starts, my music cuts out. What is the reason for this and how can I fix it?
Kind Regards
Hi and Welcome to the King Community
Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you
Thanks for understanding and have a wonderful day
Als ik mijn muziek op de achtergrond heb en het candy crush spel start, valt mijn muziek weg. Wat is hier de reden van en hoe kan ik dit oplossen?
I'm sorry for the time it's has taken us to resolve this issue and we appreciate your patience while we continue to look into this.
Hello @jay524888🤗 Welcome back to the King Community!
I don't think the issue was resolved yet!!
Otherwise, we would have received an update in the main thread where we are compiling all the complaints about this issue —> Can't play Music while playing Candy Crush Saga!
Thanks a lot for your patience & understanding 🙏
I updated it yesterday and the problem still exists.
Hello @wtinasky🤗 A Warm Welcome to the King Community!
We have received multiple complaints about this issue! It was reported to the Game Studio and they are working on a fix. Hopefully, we will receive an update soon.
Please keep an eye on our main thread for an update by our Community In-charge, where we are compiling all the complaints —> Cannot play Music while playing Candy Crush
Thank you for your patience & understanding 🙏
New here? Sign in or create an account to join the fun.
I listen to podcasts nearly continuously, and every time I launch Candy Crush, my podcasts stop playing, and I have to manually start them again. I prefer to play Candy Crush without game sounds or game music. Is there a way to get the app to respect that setting and let my podcasts continue playing when I launch the app?
Hi my friend welcome to the hub community
We have no control over your device settings so therefore can not alter the way your pod cast works
It will be best to contact your provider 💓
You are not understanding the nature of the problem. It is not any "provider" that is involved here. The problem is that with any audio that is playing on an iPhone (from Apple Podcast app, for example, or Apple Music App, or any other audio app) the audio stops when Candy Crush Saga is launched. It seems to be a bug in the Candy Crush app that is taking over the audio of the iPhone when the app is launched, causing the podcast (or music) to stop playing. You need to switch to the audio app to restart it and then switch back to Candy Crush. Will you fix this bug?
Hi I will raise this for you for advice from our cm 💓
Hey @TorontoPolarBear,
It's great to hear you enjoy multitasking with podcasts while playing Candy Crush!
Unfortunately, some games automatically pause media playback when launched, and it's something the developers would need to address in an update. Your feedback is invaluable, and I'll make sure it's passed along to the team.
In the meantime, here's a suggestion that might help:
Adjust Your Game Settings: First, if you haven't already, make sure to turn off the game sounds and music from within Candy Crush's settings.
Restart Podcast After Launching Game: After launching Candy Crush and ensuring the game's sound is off, swipe up from the bottom of the screen (or double-press the home button on older devices) to bring up the control center. From there, you can press play on your podcast again. It's not the most convenient solution, but some players have found it to be a useful workaround until the app is potentially updated to better handle this issue.
Hope one of these suggestions helps you enjoy both your podcasts and Candy Crush without interruption! If there's anything else you'd like to know or need further assistance with, feel free to ask.
Happy crushing and podcast listening! 🍬🎧
Hello @Arverkarda🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
IPhone 11
Sorry to hear you're having trouble using Spotify while playing Candy Crush. Here are a few steps you can try to get it working again:
If the issue persists, it could be related to recent updates or changes.
Hope this helps!
After updating candy crush, I cannot play games while listening to music (kkbox). I have seen many players have this problem and reaction. Please help solve the problem as soon as possible. Thank you.
Thank you for the feedback , This issues has been reported to the Game Team
I am having this same issue (wasn’t a problem yesterday & for months before). The app & my phone are up to date. Tried restarting my phone, issue is still happening (even if I swipe up to the control center and press play again). Unfortunately I will not be playing this game again until the issue is fixed as I don’t enjoy it if I’m not listening to something.
Please tell me when there will be a solution.
I have the same problem- when will it be resolved please
i have no sound on my devices. Settings on my phone and candy crush are normal. Somi dont get it?
Hi Warhammer,
Sorry to hear you're having trouble with sound on your devices. Let's try a few steps to troubleshoot the issue:
If you've tried these steps and still have no sound, please let us know, and we'll continue to assist you.
Thanks for your patience, and I hope this helps!
when i open the game and it’s connected to the internet my music or any media being played stops.And I can’t play it until i close the game.Why is that so??
Deleted: Post moved to a collection thread making the original post redundant.
How to bring back my levels if fb isn't working
Hello Playing Saga for years, now at the final episodes, and lost all boosters! My accont was set to save game, but loging out and back in didnt bring them back. This happened when I was asked to share my info with yout providers and I declined - is it the reason or just coincidence? I play on my phone only and it didnt…
Hi, I’m having an issue with the Episode Race. Every time I start a new race, it immediately shows that someone has already finished the race, which is impossible. It also seems to be the same players every time, and the same person wins instantly as soon as the race begins. I’ve played around ten rounds and the problem…
I don't get ads in my game for futher help
Oyunumda kazandığım ekn hamleler silinmiş aldıktan sonra tekrar siliniyor
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
