Why can’t I play music while playing Candy Crush - (FIXED)

peachloover

I am having this same issue (wasn’t a problem yesterday & for months before). The app & my phone are up to date. Tried restarting my phone, issue is still happening (even if I swipe up to the control center and press play again). Unfortunately I will not be playing this game again until the issue is fixed as I don’t enjoy it if I’m not listening to something.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback , This issues has been reported to the Game Team

jay524888

Please tell me when there will be a solution.

jay524888

https://community.king.com/en/candy-crush-saga/discussion/comment/3089114#Comment_3089114

Please tell me when there will be a solution.

Heexagone

I have the same problem- when will it be resolved please

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3088986#Comment_3088986

Hi peachloover,

We understand how important it is to enjoy your game while listening to something. You will be happy to know that our team is aware of the problem and is working on finding a solution.

In the meantime, please make sure your device and the game are both updated to the latest versions. We'll keep you posted on any updates or fixes as soon as they become available 😉

Thank you for your patience, and we hope to have this resolved for you soon.

Warhammer

i have no sound on my devices. Settings on my phone and candy crush are normal. Somi dont get it?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/454778/i-have-no-sound-on-any-of-my-devices

Hi Warhammer,

Sorry to hear you're having trouble with sound on your devices. Let's try a few steps to troubleshoot the issue:

1. Check Volume Settings:
   • Make sure the volume is turned up and not muted on your device.
   • Check both the physical volume buttons and the volume settings in the Control Center.
2. Check Game Settings:
   • Open Candy Crush and go to the settings menu (gear icon).
   • Ensure that both music and sound effects are turned on.
3. Restart Your Device:
   • Sometimes a simple restart can resolve sound issues. Turn off your device and then turn it back on.
4. Update the Game:
   • Make sure you have the latest version of Candy Crush installed. Check the App Store or Google Play Store for any updates.
5. Clear Cache (Android):
   • If you're using an Android device, try clearing the cache for the Candy Crush app.
   • Go to Settings > Apps > Candy Crush > Storage > Clear Cache.
6. Reinstall the Game:
   • If none of the above steps work, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook.

If you've tried these steps and still have no sound, please let us know, and we'll continue to assist you.

Thanks for your patience, and I hope this helps!

davidohenemensah

when i open the game and it’s connected to the internet my music or any media being played stops.And I can’t play it until i close the game.Why is that so??

Alienscar

Deleted: Post moved to a collection thread making the original post redundant.