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why does my music, stop playing when I start playing candy crush? And yes it is a different app Spotify to be precise
Hi everyone 😃
We are happy to announce that this issue should be fixed and you should now be able to listen, for example Spotify while playing your game.
Please make sure you have the latest game app version installed.
Thank you all for your patience and have a Sweet day 🍬✨
Hi peachloover,
We understand how important it is to enjoy your game while listening to something. You will be happy to know that our team is aware of the problem and is working on finding a solution.
In the meantime, please make sure your device and the game are both updated to the latest versions. We'll keep you posted on any updates or fixes as soon as they become available 😉
Thank you for your patience, and we hope to have this resolved for you soon.
I started having this issue today. I have an iPhone 13 with iOS version 15.6.1. Please fix ASAP as I always listen to podcasts while playing.
I have all of the audio on Candy Crush turned off, but every time I switch to the app it pauses my podcast app. This only happens on game levels and not on the map screen and just started happening this week. I have an iPhone 13 with software version 15.6.1
any more feed back on when the problem of music will be sorted it’s very annoying
Sadly, this was actually first reported 5/31 so they’ve had 19 days and more and more people are having problems. They can create new levels every week but they can’t figure out how allow PiP again? Hmm. Seems like it’s more like they’re not going to fix it.
Hello @jay524888🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing the glitch with listening music while playing the game!!
To answer you question, yes!! This problem will be solved. The Candy Team are working hard and trying to bring in a fix… it is just a matter of time!
There might be new version release tomorrow! But, please keep an eye on our main thread for an update by our Community In-charge, where we are compiling all the complaints —> Cannot play Music while playing Candy Crush
Thank you for your patience & understanding 🙏
Please tell me when the game will be updated? Can this problem be solved?
This problem was first reported June 14. It is now June 17. What’s taking you so long? Many people have either stopped playing or play much less often. Hint: Instead of reverting to 0%, the sound settings go to 1% when the sound is turned off.
Hi everyone!
Thank you for your patience, and we hope to have this resolved for you soon!
please sort audio out - game is really boring otherwise
I’m having the same issue. Never used to be this way I always listen to audible and play. I guess I won’t be playing candy crush anymore :(
I’ve had the same problem. Suddenly on 6/14 my PiP stopped. Every time I try to play CC while watching/listening to another CC stops the app. I have turned my phone off so many times, everything is up to date etc. I don’t just silently play CC, I need my music while I play to relax before I go to be. I haven’t played CC for more than 1 minute in the last 3 days because it turns my other app off. I usually pass about 50-60 levels on the weekend along with all those ad rev videos I watch to get boosters and lines, this weekend I might have played 1 level up.
I have the same problem starting 14 June. iPhone 13 Pro Max IOS 17.5.1. When I have music or a podcast playing and start an actual game (into the level), the music or podcast stops. All sound is turned off.
If I watch and add and mute it, I can hear the podcast, but when the game starts again, turned off. If I go back the the podcast, hit play, and back to the game, turns off again.
Net, not playing the game or spending $$ playing until it is fixed. no other game has this issue, just candy crush, must be after the last game update.
cheers,
Rick
Hello @fernanda34🤗 A Warm Welcome to the King Community!
It is not you nor your device! We have few more players that are experiencing this glitch! It was reported to the game Studio and they are investigating it.
For updates on the issue, please keep an eye on this thread (by clicking on the Green letters) where we are collecting all the complaints —> Why can't I play Music while playing Candy Crush Saga?
If you have any further questions, please type below🍫🍫
¿porque jugando no se puede escuchar música.?
Whne i turn of the internet and play the game with music playing it works,but when i turn on the internet without closing the game and the music is playing,the app forcefully closes and i lose that level as well.why??
Hello @jay524888 and @Heexagone🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you both are experiencing in your game!
This issue was reported to the Candy game Studio and it is being investigated. Please keep an eye on our main thread —> HERE (click on the Green letters) for updates on the issue!
Thank you for your patience & understanding🙏
Hello @mikel84201🤗 A Warm Welcome to the King Community!
We have received multiple complaints regarding this issue and it is being investigated. Please check for the updates in our main thread —> HERE.
Thank you for your patience & understanding🍫🍫
why is my podcast shutting ofc
Thank you. I use an IPhone SE. Just to note that the sound settings for the game are turned off. I wonder if it has anything to do it with ladders software update. Looking forward to your feedback. Ciao
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I have always listened to Spotify or watched Netflix while I play Candy Crush, but the in the last three days, when I launch the game on my phone, either Netflix and Spotify both stop playing(not both at the same time, one or the other). What happened to make Spotify stop playing when I launch Candy Crush or Netflix, and how can I fix it?
Hi And Welcome to the King Community
Thank you for reporting .I'll pass this feedback to the game Team
Ddepending on the make and model of your phone, it probably does not support two apps on the net at the same time.
Hello David @davidohenemensah 🤗 A Warm Welcome to the King Community!
We have been receiving quiet a few complaints about this! Can you tell me which device are you using to play the game?
Please reply by typing below 🍫🍫
Hi, I have been having trouble playing music in the background or watching videos in a PIP mode while playing candy crush. It used to be fine a few days ago. I am using iphone 11 pro max (iOS 17.5.1). App is also updated to the most recent version. any suggestions?
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported to the game Team
Hello @hebasita🤗 A Warm Welcome to the King Community!
Few days ago, another player came with same complaint and these are the steps that our Community In-charge gave them⬇️
Sorry to hear you're having trouble with Picture in Picture mode. Sometimes an update can change the settings on your device so here are a few steps you can try to get it working again:
Please try all those steps and see if it helps or not!
If you are still looking for help, please type below🍫🍫
Hi,
Thanks for your response. I have tried all the steps and unfortunately the issue is not resolved. I am hoping the team can look into the issue.
Again thanks!
Hello @hebasita🤗
Thank you for trying the steps and replying back to let us know how it went! Let me give a heads-up to our Community In-charge, so that they can report to the game Studio.
on am iphone 11
nope..it used to support it.Just recently it started behaving this way.But it plays the sings when I disconnect the game from the internet.That’s not right
On an iPhone 11
While all of my friends get to watch ads to get exyra moves and boosters, but for me i am not getting anything, and i am stuck at a legendary level for a long time now.
Here we go again, another week(s) of not being able to make in app purchases. I don’t understand why this can’t be fixed. It’s ridiculous!
Sweet cinema not working since month ago, how to use it
I have been on level 9292 for 3 weeks now!!! Why is it not giving me a chance to win without buying lives???? I play this game every day and I am no longer having any fun. Please help.
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
