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Problem with Win 10 game

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Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @AnitaGoyal Hi , I wish we could be seems this fault is a weird one. only option for you know is to contact customer support from your game and they will need to look into this, i had to do the same myself, but got information from another person that said play it again and it rectified after i played it again a few days later. It did let me pass the level but only on my 3rd completion

    Hope this helps

  • AnitaGoyal
    AnitaGoyal Posts: 10

    Level 2

    Completed level 7587. But not proceeding to next level. PFA image

    App updated. Rebooted phone.

  • Freddy_
    Freddy_ Posts: 68,477
    edited August 2020

    @AnitaGoyal My pic from last week you see passed level but only after 3 attempts and no stars registered, Monday i replayed level 7587 again and everything rectified itself . I did not uninstall or anything just seemed to rectify itself. Hence why you need customer support as there is nothing we can tell you that will rectify this.


  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and Welcome.

    you can see on this thread above as many players are having this trouble. i believe king studios are working on this and in some cases it is recovering so keep updating and have patience. it will be fixed.

  • JHARCON1
    JHARCON1 Posts: 4

    Level 1

    It happened to me today. Aug, 20, 2020. I Passed 7587 after several attempts, and the game would not advance me to the next level. I refuse to visit that hellish episode again!!!!! I contacted support maybe they will set me up on 7588.

Hey! Would you like to give us your opinion?