Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cant purchase any item s using a new debit card

MeyerLinda

I have tried 3 different debit cards and the system will not accept them

Please help

Thanks

Linda

Welcome! 👋

Comments

Freddy_

@MeyerLinda Hi, as explained we cannot help you with this you will need to contact the microsoft store team

Thank you

MeyerLinda

I can purchase anything with the debit cards I have on the account -- what I can't do is add a new prepaid debit card to the account - I think it is a mircrosoft problem.

Crazy Cat Lad

Hi @MeyerLinda !

I could see in our system that you play via the W10 app on a Windows PC, is that correct?

In this case the purchases are handled by Microsoft and your Microsoft account. Please contact Microsoft Support for help with the payment method and purchases.

Freddy_

@MeyerLinda What are you trying to load it in to,? what site

MeyerLinda

I can purchase anything with my debit cards but I need to load in a new debit it card and the system will not take it.

Thats the problem

Freddy_

@MeyerLinda Hi and welcome, As far as i am aware .king on accepts 3rd party payments so you will need to speak to whoever you trying to make your payment through, i.e google play / microsoft store / paypal etc..

Hope this helps

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309683/cant-purchase-any-item-s-using-a-new-debit-card

Hi dear welcome to our community

Did something go wrong with your purchase?

Sometimes there might be issues when making an in-game purchase.

Don’t worry, we can help you fix the problem!

A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.

Transactions are usually delivered instantly, but occasionally, it might take a bit longer.

When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.

In the meantime please try the following troubleshooting steps:

Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete.

If you only received some of the items you purchased, email Player Support about the issue so they can add the missing items to your game.

On a mobile device and in the Windows app, go to the Settings and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page and send an email to Player Support from there.

If you play on the Facebook or King.com websites, send the email from here to help us get your missing items back. Pssst... Remember to use the email address associated with your Facebook or King account when filling the contact details so we can locate you faster.

If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on.

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!

Android 🤖

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

iPhone, iPad, iPod 🍏

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information.

Kindle Fire 🔥

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information.

Windows Phone & Windows 10 app 📱💻

Use this link.
Once you are logged in with your Windows ID click on Help with billing and follow the steps
If you prefer to chat directly with an agent please use this link.

Facebook 👍

Use this link.
Select the purchase and click on Dispute
Should you have further questions about your purchase then drop us a message here.

King.com 👑

To request a refund for a King.com purchase, contact us here.

Look up your transaction ID:

Log into your King.com account
Click on Settings in the top right corner
Select Payments
Select Transaction history and look up the correct transaction ID

Did you receive the purchase but you couldn’t use it?

Email Player Support so they can check up what happened and compensate you for the issue.

Here are some examples of possible sticky situations:

You bought Gold Bars to finish a level but you didn’t receive the extra moves.
The game crashed or reloaded after your purchase.
The level didn't work correctly and the purchased Boosters got wasted.

On a mobile device and in the Windows app, send an email directly from the game's Settings and Help Center.

If you play on the Facebook or King.com websites, contact us here and tell us what went wrong and we’ll help you out.

tratelqalam

https://community.king.com/en/candy-crush-saga/discussion/309683/cant-purchase-any-item-s-using-a-new-debit-card

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase/p1 Go to the Purchase problems link to solve your problem

pearl_chetna

Hii....@MeyerLinda Welcome here 🎉🎉

I tag @kiara_wael and @Freddy_Falkner for your help.

Comments

Freddy_

@MeyerLinda Hi, as explained we cannot help you with this you will need to contact the microsoft store team

Thank you

MeyerLinda

I can purchase anything with the debit cards I have on the account -- what I can't do is add a new prepaid debit card to the account - I think it is a mircrosoft problem.

Crazy Cat Lad

Hi @MeyerLinda !

I could see in our system that you play via the W10 app on a Windows PC, is that correct?

In this case the purchases are handled by Microsoft and your Microsoft account. Please contact Microsoft Support for help with the payment method and purchases.

Freddy_

@MeyerLinda What are you trying to load it in to,? what site

MeyerLinda

I can purchase anything with my debit cards but I need to load in a new debit it card and the system will not take it.

Thats the problem

Freddy_

Hope this helps

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309683/cant-purchase-any-item-s-using-a-new-debit-card

Hi dear welcome to our community

Did something go wrong with your purchase?

Sometimes there might be issues when making an in-game purchase.

Don’t worry, we can help you fix the problem!

A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.

Transactions are usually delivered instantly, but occasionally, it might take a bit longer.

When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.

In the meantime please try the following troubleshooting steps:

Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete.

If you only received some of the items you purchased, email Player Support about the issue so they can add the missing items to your game.

If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on.

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!

Android 🤖

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

iPhone, iPad, iPod 🍏

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information.

Kindle Fire 🔥

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information.

Windows Phone & Windows 10 app 📱💻

Use this link.
Once you are logged in with your Windows ID click on Help with billing and follow the steps
If you prefer to chat directly with an agent please use this link.

Facebook 👍

Use this link.
Select the purchase and click on Dispute
Should you have further questions about your purchase then drop us a message here.

King.com 👑

To request a refund for a King.com purchase, contact us here.

Look up your transaction ID:

Log into your King.com account
Click on Settings in the top right corner
Select Payments
Select Transaction history and look up the correct transaction ID

Did you receive the purchase but you couldn’t use it?

Email Player Support so they can check up what happened and compensate you for the issue.

Here are some examples of possible sticky situations:

You bought Gold Bars to finish a level but you didn’t receive the extra moves.
The game crashed or reloaded after your purchase.
The level didn't work correctly and the purchased Boosters got wasted.

On a mobile device and in the Windows app, send an email directly from the game's Settings and Help Center.

If you play on the Facebook or King.com websites, contact us here and tell us what went wrong and we’ll help you out.

tratelqalam

https://community.king.com/en/candy-crush-saga/discussion/309683/cant-purchase-any-item-s-using-a-new-debit-card

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase/p1 Go to the Purchase problems link to solve your problem

pearl_chetna

Hii....@MeyerLinda Welcome here 🎉🎉

I tag @kiara_wael and @Freddy_Falkner for your help.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.