Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello, Warm welcome to our sweet community!~
Sorry for the problem that happened~But try to follow the ff steps to fix it~
Try to log-out then log-in after few mins or restart your device.
Check your game update and if you're playing via internet(FB) then clear your cache and try it again.
Hope this helps~
Thanks & Good luck!~