No connection to server?

Yoxy · August 2020

Hi,

Am just wondering whether others are also experiencing loss of connection. Am in the Netherlands and play on Android 10.

Thanks

Freddy_ · August 2020

@Yoxy The only fix for this at present is to uninstall and reinstall but as this is a mobile device you will lose any stored boosters or lives.

Freddy_ · August 2020

@Yoxy Hi and welcome, check for a game up date and log out and restart your device, then log back in and see if this resolves your issue. If not can you post a screenshot of any error messages you are receivng

Thank you

Yoxy · August 2020

Screenshot_20200830-150857_Candy Crush Saga.jpg

Screenshot_20200830-150639_Candy Crush Saga.jpg

Hi Freddy, I already tried all that, to no avail. I am not seeing any avatar, no progress in the little games, my piggy bank is gone, no connection to the play store apparently.

Thanks!

Freddy_ · August 2020

@Yoxy. Seen a few people with the missing piggy bank and believe this issue has been passed on to the game team. seeing no avatar suggests to me you game is not connecting to the server correctly, If you have done the standard troubleshooting tips you may need to contact customer support from your game or the contact us at bottom of page, but you will need your game ID for this .As think they may need to look into your issue

Hope this helps

Yoxy · August 2020

Thanks again Freddy. I am not sure where to locate my game ID. I can't log into my King account either due to this server error.

Freddy_ · August 2020

@Yoxy info for game ID below, can i just ask is this the error your receiving if you cannot sign in.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Yoxy · August 2020

@Freddy_Falkner, yes that is the message I am getting.

Freddy_ · August 2020

@Yoxy The only fix for this at present is to uninstall and reinstall but as this is a mobile device you will lose any stored boosters or lives.

Yoxy · August 2020

Yes, thank you Freddy. That did the trick!

Freddy_ · August 2020

@Yoxy Your welcome, glad your back up and running

Diamond_Lim · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1032992#Comment_1032992

Great to hear and welcome to Sweet King Community! 👑

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https://community.king.com/en/candy-crush-saga/categories/contest

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No connection to server?

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