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Can’t close ads to get a reward
Answers
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Think the app you have is called "Sweet Cinema", get "Free Moves" from watching ads, I believe. I don't have it, nor seen it yet.
However, Legend @Pitty_Kitty has it. So can assist you better. Might have to wait on when she gets here.
Of course you can also contact, "Support" from your game. Since the app is not closing or rewarding you.
You need:
- What is my User ID and where can I find it? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
- Your "User ID#" is the same on all King games you play on.
- ᐅ How to take a screenshot
- https://www.take-a-screenshot.org/
- Contact us
- https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done, and they will be able to give you a solution!
Give them the above info, along with the name of the game, "Device" you play on. Might want to screenshot the issue for them.
This should help you out.
Thx & Welcome To The King Community - Origins7 Dale, 😀
9/19/2020
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@Ebender08 Hi and welcome, Hopefully @kiara_wael tips may get you back on track but please also check your device is up to date and also if playing via an internet browser clear the cache / history and see if this resolves your problem
Thank you
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Hi @Origins7_Dale , there are different and separate features that involve ads; sweet cinema and free/extra moves are not linked together as far as I know. It could be anything 😃.
Hi @Ebender08 , may I ask what device you play on? Usually ads features are available on mobiles. If you play on android app you could try clearing cache (open your device settings -> apps -> open CCS -> storage-> clear cache. Please DO NOT clear data, those are for your locally saved boosters).
please check for game update, force close app, restart device and wait a couple of minutes, open game and clear a level to make sure your app is connected to the server.
Also it might be worth considering checking whether your device software is up to date too and has at least 2 GB of free storage.
More infos and tips about crashing:
in android device: https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
in apple device: https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
If this standard troubleshooting doesn't help then this ads problem should be investigated by Player Support: please contact support directly from your game as Dale suggested above
Hope it helps :)
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Hi and welcome to the community.
I hope the above mentioned troubleshooting tips must have helped. But if not please report it to player support directly from the settings of your game application.
Ad feature is still a test feature. And King studios are still monitoring its progress. It may be a technical error which might be fixed by player support.
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