I am on level 7775 but in my new phone I’m on 4231 even after logging in through Facebook

drmadhu · September 2020

I purchased a new phone , logged in candy crush with my Facebook account but I am being seen at a much lower level. Kindly help

aijaziqbal · September 2020

Hi and welcome to the community.

Please follow below link and see if it helps you.

kiara_wael · September 2020

Hi @drmadhu . Welcome to our Community

Please check this page . Hope your levels back on the track

Freddy_ · September 2020

@drmadhu Hi and welcome . Please see post below for help with moving your game to a new device. If you have any problems just let us know

Thank you

Crazy Cat Lad · September 2020

Hi @drmadhu and welcome to our Community!

Try with disconnecting Facebook/ logging out from Facebook in the game on both devices.

Check for updates for the apps, force close the app on both devices and restart the whole device.

Open the games and reconnect to Facebook and see if they get back synced.

Answers