Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
SueR
I got this reply from them a few minutes ago, which is rubbish as I was not offline and had been playing after and the next day, I spent a lot also and am now not going to play candy crush anymore after all these years. I think it’s a fob off
Hi Shelley, Thank you for your patience.
We have checked with our Studio the issue encountered with this All Stars feature no longer available, allow me to explain.
It seems that the feature was won whilst being offline, which means that the system did not register the win as you did not log back in the game for it to be registered.
Unfortunately, this caused you to be out of the event, and we can't manually add you back as this runs in real-time and we can't interfere with it.
For the trouble and the disappointment this may have caused, we have sent some items your way to hopefully make up for the loss encountered.
I hope this helped, Shelley
It seems to me that this event just excludes a lot of players. If you think about it...there are going to be just 10 players in the final. I know these players will be the lucky one who are the best players....but everyone else has to just sit and offer their support