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I tried to get the gold bars from the piggy for $2.99 it took the money out of my account but did no
Answers
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Hi @sliles64 . Welcome to our Community 🙎
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Don't forget to add your Game User ID to the email so Player Support will find your game.
Hope this will help you
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Okay guys! You again took my money but did not give me the purchases! This has been happening for 2 months and you keep telling me you will fix it but you don't. It did let me have a .99 purchase but not the 2 purchases of $2.99 each. This is not a problem with my payment methods. I use the same ones on Farm Heroes with no problems. It is not that the money is not in the account. You get the money! I have to ask for the refund. Come on guys! This needs fixed and your communications with loyal gamers is terrible!!!!!!!!!!
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Thank you for being a loyal player of Candy Crush Saga.
In fact if you have any problem with your purchase you will get a refund, but to get a refund you need to contact our Player Support as purchase deals are not handled in our community.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Thanks in advance for your patience and support.
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I apologize as I commented in the wrong game apparently. I was meaning to communicate with Pet Rescue. Again, so for bothering you. I have done everything including emailing direct. This is something that they just don't seem to care to fix. But, not your problem and again sorry. And, yes, I get a refund through Facebook but that really isn't the issue. It is a problem with their game.
