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Money taken
chantlabont
Posts: 5
Level 2
That moment money is taken from your account because you accidentally pressed "5 more turns". And there's no confirm button. Just takes it :(
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Comments
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Welcome to Sweet King Community! 👑
Unfortunately we cannot help you to return your gold bars back on this game. 😔
You can click on "Contact Us" on bottom of the page, then you should ask this problem and send your Game ID (How to find your Game User ID on Facebook check here. On mobile or in the Windows app, check this page instead) to Community Team that I hope they can help but it's taken longer. 😊
You can also click here to vote similar idea :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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So sorry you experienced this. Gold bars are hard to come by and I'm sorry you used yours accidentally but there is no way to get them back.
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Hi @chantlabont . Welcome to our Community
You can find all info about refunds and broken purchases here.
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@chantlabont Hi and welcome. For any accidental purchase please contact customer support from your game and hopefully they should help you with this or alternatively use the contact us at bottom of page, but you will need your game ID for this
There is also an idea in the idea section that needs voting up for a confirmation button to be added to the game, please vote on this
Hope this helps
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Yeah I'm well aware. That's why I'm simply stating it SUCKS
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@chantlabont Hi, yes and its okay to state it but if we want something done about it we need to vote on getting the confirm button implemented. Lots of people want to see this in the game
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hi dear sorry for the inconvenience
You can contact support area as mentioned above.
for confirmation button an idea is running now and it will be implemented.
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And where do we vote
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@chantlabont He is the link to vote on the idea
please note that for this to be implemented that it needs a lot of votes and then for king to agree to it, it is not guaranteed this will be implemented until king decide too.
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Hi @chantlabont and welcome to our Community!
I understand it can be frustrating to accidentally tap the buy button and spend Gold Bars even though you didn't mean to.
All purchases of Gold Bars require an approval or confirmation in your Apple-ID, Google Play account etc, but the usage of Gold Bars in the game do not have this feature.
Therefore, please be careful when tapping the game so this won't happen, but if this still do happen some time, please email Player Support and see if they can refund the Gold Bars to your game. Email them directly from the game by going to the Settings, then Help Center, Purchases & Gold Bars and Contact Us.
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