Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
🎣 Match & Catch – Join Yeti’s Fishing Trip! 🐟 - More info HERE
🎣 Match & Catch – Join Yeti’s Fishing Trip! 🐟 - More info HERE
Lost gold bars
ThisGameShldEnd
Posts: 5
Level 2
in Support
I am very certain I have more then 50 gold bars when I completed level 7,910. But the gold bars were gone with only 5 left as of October 13, 2020 4:30 Central Time. Kindly advise what should be done...
Thanks,
Adrian
0
Best Answers
-
You will need to contact customer support for your missing gold bars. You can do it directly from the setting cog wheel in your game. Sorry this happened to you and good luck.
5 -
Hi and welcome to the community.
Please contact player support directly from the settings of your game application or alternatively with this link.
You need your game id for this.
6 -
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
5
Answers
-
You will need to contact customer support for your missing gold bars. You can do it directly from the setting cog wheel in your game. Sorry this happened to you and good luck.
5 -
Hi and welcome to the community.
Please contact player support directly from the settings of your game application or alternatively with this link.
You need your game id for this.
6 -
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
5 -
@AdrianCOng Hi and welcome, I hope you found the information above helpful and it answered your question.
Also while you are here can a point you in the direction of our contest area there are a few chances to win gold bars for your game, which can come in very handy for your game as you progress through he levels. you will also find some in the community area with chances to win gold bars for the king game of your choice
Thank you
0 -
Hi @AdrianCOng and welcome to our Community!
I checked your game in our system and it shows that you had 56 Gold Bars and then used 10, 16 and 25 Gold Bars on Extra Moves. 51 Gold Bars in total which leaves you with 5 Gold Bars left in the game.
The Extra Moves were bought on 10 October.
0 -
Welcome to Sweet King Community! 👑
You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Missing items" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
0 -
Thanks for checking the records. However, it is unlikely I've used gold bars for extra moves on October 10. I completed 7,910 on October 9, Friday. On October 10, I was just playing on those levels inside the event tab where you need to complete the levels using one life to keep going up to the 5th level. (Slip back to the previous level if current level isn't completed). I would not be using gold bars in exchange for extra moves for those levels as I save the gold bars for the "real" levels on the map. Is there a way to get back the gold bars? Hoping for your favorable action on this. Thank you!
0 -
Hi dear.
Is it possible somebody else has access to your device as it looks like someone has used it to buy moves on one level. First 10 then 16 and 25. Sometimes my Kids do this kind of thing.
However ignore my comment if thats not the case.😀😀
Hopefully CM @Crazy Cat Lad will answer you tomorrow in his working hours.
Thanks.
0 -
@aijaziqbal : not very likely as all my kids are already adults... and besides, they were at work that day.
0 -
Ok then wait for our CM to respond to you tomorrow.
0
