Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Receiving and sending lives via Facebook - not working!?
Answers
-
@jolla1 Hi and welcome, A fair few people are experiencing this problem at the moment and think is was mainly due to a Facebook platform update.
All i can suggest at the moment is to check you Facebook permission settings. go to Facebook settings , webs and apps and check all your game and notification settings are set to active
Hopefully this will solve your problem, or this issue will be resolved soon
Thank you
0 -
Hello again! 👋
Welcome to Sweet King Community! 👑
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Don't forget that you can always request plenty more lives at any time from your friends! Also if you use a King account instead of Facebook, you will not encounter this issue.
You can check this information (similar to your question) by Community Team :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
0 -
Im unable sent lives to my friends in facebook..help please
0 -
Hi and Welcome to our Community
Please check this page
10 -
@Bablu_rocks Hi and welcome, A fair few people are experiencing this problem at the moment and think is was mainly due to a Facebook platform update.
All i can suggest at the moment is to check you Facebook permission settings. go to Facebook settings , webs and apps and check all your game and notification settings are set to active
Hopefully this will solve your problem, or this issue will be resolved soon
Thank you
0 -
Hi and welcome to the community.
Few people are having this issue at the moment. But this issue is related to facebook and i am sure both facebook and king studios are working on it and hopefully will be resolved soon.
Thanks.
0 -
Welcome to Sweet King Community! 👑
You can check this information (similar to your question) by Community Team :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
0 -
How do I update Candy Crush? I can't send lives.
0 -
@joan_klein4 Hi and welcome, to help you to update your device we would need to know which device you use.
Facebook game just refresh page all updates are automatically done
Iphone / ipad updates would be in your app store
Android device updates in google play
Windows 10 app updates would be in Microsoft store
Kindle would be in amazon store
If you need more detailed information let us know your device
You may also need to check your Facebook settings in webs and apps and make sure all the game settings and notifications are set to active
Hope this helps
0 -
Hello @joan_klein4 and a very warm welcome to our wonderful King Community! The game CM posted this info about sending/receiving lives if you play via FB: https://community.king.com/en/candy-crush-saga/discussion/311707/i-can-t-send-nor-receive-lives-via-facebook-update-your-game#latest
I am sure you will find the information helpful.
Also, now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
Here is a guide to help you as you explore the various areas in the community!
0
