Candy Crush Saga crashing Facebook Gameroom Update Windows 10 28/7/17

doctorfun · July 2017

Facebook Gameroom opens and allows me to play one game on Candy Crush Saga, then when it refreshes, it gets stuck on a blank screen. When I close and reopen the programs, it returns me to 5 lives. Which seems that it loses my previous progress.

Cezdiamond · August 2017

Hi doctor fun- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration.

Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Let me know how you get on :-)

Have a sweet week!

torrevieja · October 2020

I have progressed past Candy Crush level 7955 on FB by reinstalling the app but on Gamerooom it is still saying "more levels coming soon". Should I reinstall Gameroom or will I lose my progress?

bearwithme · October 2020

Hello @torrevieja and a warm welcome to our wonderful King Community. As long as you are playing the game via FB your progress should be saved.

You can also create a king.com account to play the game and sync it with the FB account. That way if there is an issue with FB, you can keep your progress and play via King.com.

How to create King account form a PC

How to create King account form a mobile device

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com/games
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com