My levels are not syncing between devices and both are connected to email

Mert123 · October 2020

My new phone has reset to level 11 but my old phone still has my current progress level 2386. I have tried everything but still won’t sync...

Freddy_Falkner · October 2020

@Mert123 Hi, if you have tried everything you only option would be customer support, but strange if your progress still on one device. all you can do is see if customer support can help with you issue

Thank you

Freddy_Falkner · October 2020

@Mert123 Hi and welcome, If you progress is still on the one device sounds like a connection issue. Are you sure you are signing into the correct account.

If your new phone has no boosters or lives (you will LOSE these if you do this ) that are saved, please try uninstalling the game and restart your device and then reinstall the game and log in to your account and see if this syncs your progress correctly . if it does not please try playing a level and see if this forces your game to sync

Barring that please see post below for getting your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Mert123 · October 2020

Hi

I did sign in with the correct account and I have tried everything which makes it more annoying that it won’t work :(

Freddy_Falkner · October 2020

@Mert123 Hi, if you have tried everything you only option would be customer support, but strange if your progress still on one device. all you can do is see if customer support can help with you issue

Thank you

Crazy Cat Lad · October 2020

Hi @Mert123 and welcome to our Community!

Have you tried reinstalling the game app as well on the device where it is on level 11?

My levels are not syncing between devices and both are connected to email

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