Candy Crush Saga candy city level 23 - 1 piece stuck

fabke · October 2020

i.played with a lot off golden bars and i could not remove 1 mauve piece, so i would win, plenty of busters, but it deed not get away.

I want my golden bars back, i think more than 250.

I hated that moment, i tried so hard and i'm angry.

[Deleted User] · October 2020

Hi there @fabke, welcome to the Community!

Could you please provide a screenshot showing the issue you are experiencing so we can help you better?
If for some reason you Game is crashing/stuck/freezing, please make sure you update the App/Game to its latest version, clear cache & cookies and then try again. That sounds simple but it usually helps.
As for getting your Gold Bars back, we don't deal with Purchase related issues/Refunds here in the Community because the solution and/or feedback would require your personal details. For such matters go HERE & contact King's Support.

Bear in mind that you posted your question in the Farm Heroes Area of the Community. For the Candy Crush area go HERE. (Cc. @Pounawea, @Crazy Cat Lad, @Sukanta_Biswas)

kiara_wael · October 2020

Hi and Welcome to our Community

Did you mean Saltnado Challenge ?

For your lose goldbars Please report this to our Player Support Team here. and tell your Game ID there.

and visit Candy Crush Saga Community

Thank you.

fabke · December 2020

I wrote to the help center of King and got some boosters of King for Saltnado, don't now how many anymore.

[Deleted User] · October 2020

Hi there @fabke, welcome to the Community!

Could you please provide a screenshot showing the issue you are experiencing so we can help you better?
If for some reason you Game is crashing/stuck/freezing, please make sure you update the App/Game to its latest version, clear cache & cookies and then try again. That sounds simple but it usually helps.
As for getting your Gold Bars back, we don't deal with Purchase related issues/Refunds here in the Community because the solution and/or feedback would require your personal details. For such matters go HERE & contact King's Support.

Bear in mind that you posted your question in the Farm Heroes Area of the Community. For the Candy Crush area go HERE. (Cc. @Pounawea, @Crazy Cat Lad, @Sukanta_Biswas)