can't access the candy crush store

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

Hello @Kabika and a very warm welcome to our wonderful King Community! Hopefully the information provided above has helped you get your game back on line so you can access the store.

The King games appear to be sensitive to a strong and steady internet signal so if there is a temporary drop or interruption in the internet signal, the game will automatically think you are playing off line and when you play off line (or in 'airplane' mode) there are several functions of that game you can't access including the store.

I noticed you are new to the community so here is a guide to help you as you explore the various areas. There are a lot of fun things to do here in the community including participating in various contests where you can have the chance to win free gold bars or boosters and/or badges.

There currently is a fun Halloween contest that is happening across the community and you can find out more about it HERE. If you participate you have the chance to get some cute badges as well as maybe even some gold bars. Just make sure you check it out soon, because it ends on Friday.😊

Hello @Kabika - did you try the suggestions above? There have been times when I could do many other things on the internet on my device, but a King game still thought I was playing off line. Clearing your cache (making sure you have the latest version of the game), and then exiting the app and turning your device off for at least 10 seconds before turning it back on can sometimes resolve the issue you are having.

However if the problem persists, you may have a bigger issue with your game and usually the only thing that resolves it is by de-installing and re-installing the game. However: if you do that you will lose any saved boosters and lives, because those items are saved to the device you are playing on and not in the King servers. So only do this as a last resort.