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Google Play Credit

Clyde1216
Clyde1216 Posts: 9

Level 2

edited November 2020 in Support

I am trying to use my Google Play Credit in the Candy Crush Saga and I keep getting my debit card. It won't switch to the Google Play balance I have of $5.00. I redeemed the code, but can't figure out how to use it in the app. Help!

Answers

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our beautiful community

    Please contact the PLay Store. Only they can help you!

    Good luck

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck



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  • Clyde1216
    Clyde1216 Posts: 9

    Level 2

    I tried the Play Store, but I can't find an answer to my question. Any suggestions? They aren't answering their phones either.

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello!

    An email address should be stored, please write to the email address. Otherwise this:


    https://soporto.king.com/contact

    Then please try this link. You will get an automatic email where you have to answer it! Good luck

  • Freddy_
    Freddy_ Posts: 68,477

    @Clyde1216 Hi and welcome, King only excepts third party payments so for this you would need the google play support. Sorry but there is no way that we can help you with this or king support

    Thank you

  • Mr_Peely
    Mr_Peely Posts: 3,333

    Hi and welcome to the Community!

    This type of issue requires the Google play store customer support area.

    Here's a link to the site:

    Try to contact the administrators and wait for an email.

    Have a great day!

  • Hi @Clyde1216 !

    Google Play handles all transactions and payment options on your Google Play account that you use for all purchases in all games and apps on your Android device.

    Therefore, please contact Google Play Support for help with any Google credits or other issues with purchases on your Google Play account.

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