Cannot send or receive lives. It’s been going on for weeks.

marge0001 · November 2020

I tried every suggestion to fix this issue but nothing works. I have 22 lives stuck

Freddy_ · November 2020

@marge0001 Hi and welcome, This is a known issue that is currently being investigated, but at present we ahve no time frame on a fix for this at present.

All you can try is checking your device and game are up to date and log out and restart your device. then log back in and see if it improves your issue

Thank You

Yueyue · November 2020

I found a reason why: CCS has something like 2B players now, so really, not everything can be handled even by the largest server. So some live requests may go unnoticed. Thanks!

Mary_Kay · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1185470#Comment_1185470

Sure I know some of the lives I send or request get lost but this issue is affecting certain users badly. That's not just because of a busy server, not even an overwhelmed one. It still works pretty well for most users. I hope they fix it for those affected.

FSK_786 · November 2020

Mines been same now for couple of weeks - I can now send lives but haven't received anything and when I do it just disappears! 🤷‍♀️

aijaziqbal · November 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1185617#Comment_1185617

Hi dear as mentioned above. The studios are aware of the issue and hopefully it will be resolved soon.

Thanks.

HM6Fam · November 2020

Good to know. I didn't know they could get stuck.

Mr_Peely · November 2020

https://community.king.com/en/candy-crush-saga/discussion/317651/cannot-send-or-receive-lives-it-s-been-going-on-for-weeks

Hi and welcome to the Community!

Please do the standard troubleshooting process by Log out, update your game application, restart your device and login again. If playing through browser please clear cache/history and restart your device and try again.

Please also note that there is a facebook error for sending recieving lives which is being looked out and hopefully soon will be resolved.

Have a great day!