Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Can’t get into the game.
Answers
-
@MarcS1967 Hi and welcome, Please try checking your game is up to date and logging out of your game and restarting you device and then try logging back in and see if this solves your issue. There has been two other reports of this today so may be a temporary glitch. Will tag @kiara_wael as she may be able to get someone to look in to this
1 -
I did try that. But no luck. Thank you though.
This is what I get.
1 -
I had to delete and reinstall. Problem fixed.
1 -
@MarcS1967 Thank for letting us know
2 -
Thank you for the information. I have the same problem too. Have you lost your progression or any of your boosters after having done what you did?
1 -
Same problem. Screen has been frozen since yesterday.
1 -
Hello 👋
Welcome to the sweet King community. Thank you for reporting that you have the same issue.
Please try other options before uninstalling, as you may lose drivers. Progress is not lost on reinstallation. Have you tried logging out / restarting device / clearing cache / logging in? Those steps should help.
I would also try turning the internet off and back on again.
I would appreciate if you keep us informed of the evolution of the problem.
Thanks and keep enjoying
1 -
Thank you for the interest you showed to my report. Yes I've tried it all and it didn't work. I'm afraid if I uninstall I'll lose all my progression.. it would break my heart 😁
0 -
No, don't worry about progress, you won't lose it, as long as you're playing with a King account or with Facebook, of course. You must save your progress using an account. But in the reinstallation if the boosters can be lost.
That is why it would ultimately be
1 -
Welcome back to the Friendly King Community's Candy Crush Saga forum.
We've got a few more reports on this and I think it's a temporary problem. I'm going to report the matter to my team right now and I'll let you know as soon as I get any information😉
You don't have to follow any troubleshooting steps right now and just keep playing the game.
Thanks!
2
