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My Apple account was charged for a purchase I didn’t make. Can I have the items?
Answers
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Hi @faith76, welcome to the Community!
I'm sorry to hear about the inconvenience your are having.
We don't deal with Purchase issues here in the Community as the solution/feedback would require your personal details.
🔺 You can find all info about refunds & unfulfilled purchases HERE as well as the contact link to King's Support.
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Hi @faith76 and welcome to our Community!
The refunds are handled by Apple only since only they have access to your payment details on your Apple-ID, but could you let me know your Game ID so I can check up what and when was purchased in your game?
Also, if purchases have been made with your Apple-ID and you have not lent out any of your devices or given anyone else the permission to access your devices where your Apple-ID is logged into and also have password or face recognition required for all purchases, I would recommend to contact the police regarding this.
How to find your Game User ID on mobile devices and the Windows app check here
