Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@Beebeedette Hi and welcome, Can you post a screenshot of any error messages you are receiving as may help to advise you better, or is it like post below
Please note that if your were to lose your levels there are ways to get these restored, but as you play on a mobile device any boosters or lives would be lost by uninstalling
Thank you
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We're sorry for your inconvenience😌 My guess is there is a connection problem with your game app and that's why the game is freezing. I will ask you for some information, please help me with the information.
Which device are you using for this game?
What is game app version?
Have you had such problems since the Treat Calendar popped?
Show me a screenshot of the error message you received while connecting the game to the server (Facebook or The Kingdom)
Thanks!
Your game app has been corrupted and you need to get the solution by reinstalling the app after uninstalling it.😌
To do this you will lose unsaved levels and stored boosters.
But you will not be disappointed because you will get back the levels you passed before the problem started.
Moreover, even if you lose the entire game progress, it will be possible for us to take you to your current level.
Thanks!