Frozen
Beebeedette
Posts: 5 Level 2
in Support
My game seems to be frozen. I’ve turned my phone on and off, but the game doesn’t want to connect to the Internet. I have reloaded the game in the past but I have lost my progress because of it and I don’t really want to do that again. What other steps can I take?
Answers
Hi and Welcome to our Community
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0 · Helpful Woah! Sweet Love Haha@Beebeedette Hi and welcome, Can you post a screenshot of any error messages you are receiving as may help to advise you better, or is it like post below
Please note that if your were to lose your levels there are ways to get these restored, but as you play on a mobile device any boosters or lives would be lost by uninstalling
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaSo switching the device on and off is 1 point. Check the Play Store (Android) or if you have another device, the game for updates
The last completed levels
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0 · Helpful Woah! Sweet Love HahaWe warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We're sorry for your inconvenience😌 My guess is there is a connection problem with your game app and that's why the game is freezing. I will ask you for some information, please help me with the information.
Which device are you using for this game?
What is game app version?
Have you had such problems since the Treat Calendar popped?
Show me a screenshot of the error message you received while connecting the game to the server (Facebook or The Kingdom)
Thanks!
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaThe wheel also seems to be missing along with The team challenge part
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0 · Helpful Woah! Sweet Love HahaRight now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you receive an error message while following the steps above, show us the screenshot.
Thanks!
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaI restarted my phone numerous times to see if it would kick it out of whatever is doing with no luck. I’m afraid to uninstall the game because I’ve done that in the past and I’ve lost my progress
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0 · Helpful Woah! Sweet Love HahaYour game app has been corrupted and you need to get the solution by reinstalling the app after uninstalling it.😌
To do this you will lose unsaved levels and stored boosters.
But you will not be disappointed because you will get back the levels you passed before the problem started.
Moreover, even if you lose the entire game progress, it will be possible for us to take you to your current level.
Thanks!
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
0 · Helpful Woah! Sweet Love HahaSo I reinstalled the app and it dropped me all the way down to level six, I knew this was going to get messed up
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0 · Helpful Woah! Sweet Love Haha@Beebeedette Please see post below for help getting your levels restored, if you have any issues let us know and we can see if the CM can get your levels manually restored for you
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaThank you!! I got my games back, I was getting ready to lose my mind
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0 · Helpful Woah! Sweet Love Haha