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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Chocolate Box - Claim prize greyed out
Answers
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Welcome to Sweet King Community! 👑
You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Prizes are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️
Have a nice and safety day! 😊
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Hello and welcome to our beautiful community
I don't think you'll get a refund as it's free. You are still welcome to try.
Good luck
I wish you a nice day & have fun 😊 I am always available for questions and help.
Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖
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The problem is continuous and the button become active when I claim the reward from other device but I lose the powerup in the other device
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Hello!
Please try it: Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache.
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Hi @badiuzzamanq and welcome to our Community!
I moved your comment from the Community Hub to this Support page in Candy Crush Saga Community.
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I am having the same problem for days now the chocolate box is frozen so no prize and I need this so I couple continue to play !! My internet is working fine and also I am not receiving lives it asks to reconnect all the time !!!!
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Hello 👋 Welcome to the sweet King community. We recently announced that this connection error problem is solved by simply turning off the Internet connection for a few minutes and reconnecting everything works correctly. Thanks and keep enjoying
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MËME CHOSE POUR MOI, LA BOÎTE EST GELÉE.
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I always have problems with your site: last week with internet connection, now it's all day that the chocolate box is blocked and I can't claim the rewards. And what about all the events you take away from the game? It's just a game and please bring back the five level build a bot for previous levels You are bringing this game to the one and only purpose of being just a source of income for you and not a source of entertainment for us
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