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Chocolate Box - Claim prize greyed out
Answers
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Unfortunately, the box does what it wants right now. For me it doesn't work again a few days later. I suspect King is working on it. Check your game for updates.
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I can't claim my chocolate box on my laptop or on my iphone. The button is grayed out.
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Welcome back to the Friendly King Community's Candy Crush Saga forum.
This is a temporary issue and Game Studio is working to resolve this issue, you will find the information HERE.
However in this situation you can avoid this problem by playing a level.
Thanks!
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This content has been removed.
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Yes, that's the case with many players at the moment. King is working on it. Be patient.
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Hi all,
I've also experienced grey out chocolate box also a message stating "can't connect to the server". If you received this message, simply close the box, wait for few seconds. After that, I'm able to select the quests in the chocolate box again.
As for the greyed out area on the claim button, I just ignore it and continue playing few levels still I'm out of lives. When I return to the game half and hour later, it allows me to play.
Thus, please patience and the issue will fixes itself and it varies among players. Just take note.
Thank you and keep crushing 🙂
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I’m having the same issue.
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the candy box does not recognize when I have completed the task and is stuck. This is happening on my computer and IPad. I have restarted both with no change. I have also deleted one completed task and reset to another which I also completed but it's still stuck. It has been this way for over a week. How can this been rectified?
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Hi and Welcome to our Community
The Game Studio looked into for this . Meanwhile make sure Check app update - Log out game - Restart Device - Open game and Log in.
Tahnk you
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