Didn’t get my rewards for being first in the weekly race

hilhanes · December 2020

Didn’t get my rewards for being first in the weekly race and it’s making me sick now everttime I try to play thinking about how hard I worked getting that first place to get the most gold bars and didn’t get anything. How can this be fixed

kiara_wael · December 2020

https://community.king.com/en/candy-crush-saga/discussion/322189/didn-t-get-my-rewards-for-being-first-in-the-weekly-race

Hi and Welcome to our Community

If you miss a reward from any other feature, please report this to our Player Support Team here, and tell your Game ID there

The screen shots are from all stats features and there are no rewards given from those.

FlaringCrystal120 · December 2020

https://community.king.com/en/candy-crush-saga/discussion/322189/didn-t-get-my-rewards-for-being-first-in-the-weekly-race

Hi and welcome to the community.

Are you talking about the Weekly Level Leaderboard? There are no rewards for this, but there is a record.

If you are talking about another event, please check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache if using browser.

Freddy_ · December 2020

@hilhanes Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

Unfortunately the community can not deal with missing reward issues

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Problems with game / prizes not received - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael · December 2020

https://community.king.com/en/candy-crush-saga/discussion/322189/didn-t-get-my-rewards-for-being-first-in-the-weekly-race

Hi and Welcome to our Community

If you miss a reward from any other feature, please report this to our Player Support Team here, and tell your Game ID there

The screen shots are from all stats features and there are no rewards given from those.

hilhanes · December 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1288592#Comment_1288592

Thanks all, it's been answered, support email sent and just waiting to hear back one day lol...and it's actually the Fast Race where you win Gold bars for 1st, 2nd and 3rd. Thanks all!!

FlaringCrystal120 · December 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1288627#Comment_1288627

That is not a "weekly race."

hilhanes · December 2020

So? Close enough. So you had to correct me and they’ve already fixed it from my original “wrong” explanation. Thank you King!

Didn’t get my rewards for being first in the weekly race

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