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Magic Season unable to see or claim rewards and Sweet Streak reset
TheTurnboughs
Posts: 3
Level 1
in Support
I’ve been doing the Free track on Magic Season (genie) and in the last day it stopped showing me the rewards but keeps saying I have unclaimed rewards.
Also, my win streak just reset to 1 but I haven’t lost any levels nor has the app on my phone crashed.
I have tried logging out and back in and restarting my phone.
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Answers
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@TheTurnboughs Hi and welcome, I am guessing this is an android phone, so would try logging out the game and clear the game cache in you app store ( NOT DATA). then restart your device and log back in and see if this resolves your issue
Thank you
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It’s an iPhone. I know how to close the app and have tried that but have never heard about clearing the cache. Is that something I can do on an iPhone?
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@TheTurnboughs You can clear the cache in safari, i know its the app you playing but think all cache file go to safari as certain things safari cache needs to be cleared for when issues
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If you are missing any rewards please contact Player Support below:
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"I’ve been doing the Free track on Magic Season (genie) and in the last day it stopped showing me the rewards but keeps saying I have unclaimed rewards."
I'm having the same issue, playing on a PC.
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Merry Christmas together 😁
I'm having the same problem on my android device:
Free track on Magic Season (genie) and in the last days it stopped showing me the rewards but keeps saying I have unclaimed ones.
Also still getting no lives by friends. It seems that I can send and ask for lives, (although I don't know if it's really working), but I'm never receiving any. That problem's existing since I first time connected King with Facebook and that's quite a while ago. Very annoying and always blasted my boosters and gold by trying it the hard way now and then!
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I have written to king support nothing has been done yet. I just gave it up.
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I have the same problem with Magic Season. I have tried all their suggestions , nothing worked. Very frustrating!, please fix the game
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Hi @lululane Welcome to the King Community.
We're sorry for your inconvenience😔 As per the screenshot above I can see the Magic Season is not uploading properly and I think it is a graphics problem. Also we have received a few more reports about the problem and we will report the problem to our team. However it may be a little late to find a solution to this situation as it is now the holiday season.
Thanks in advance for your patience and support. 😊
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