Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

My game will not load for me I have checked storage on my 1 phonexr & it is fine but still cannot

Juno
Juno Posts: 43

Level 3
in Support

Can you help my game will not load I am at the end of the levels

Best Answer

  • meshall5127
    meshall5127 Posts: 5

    Level 2
    Answer ✓

    Have you tried to uninstall then install it back???Or maybe your system might need to be updated...Just some suggestions...

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @Juno Check both your device and game are up to date and log out of the game, clear the cache in safari (important) and then restart your device. Log back in and see if this resolves your issue.

    If not let us know if you are getting any error messages

    Thank you

  • meshall5127
    meshall5127 Posts: 5

    Level 2
    Answer ✓

    Have you tried to uninstall then install it back???Or maybe your system might need to be updated...Just some suggestions...

  • Juno
    Juno Posts: 43

    Level 3

    Hi Freddy thanks for getting back to me but I can’t get into game to log out when I press on game it’s goes to the King logo as if loading & comes out immediately my phone is updated & as far as I know my game was

  • Freddy_
    Freddy_ Posts: 68,477

    @Juno Ok just do the clearing of cache in safari and check in app store that game is up to date and then restart your device and see if this solves your issue

  • Juno
    Juno Posts: 43

    Level 3

    Hi Freddy cleared cache restated phone & still can’t get in to game & in App Store says up to date

  • Freddy_
    Freddy_ Posts: 68,477

    @Juno Hi again. This is the second post with Iphone Xr doing this so not sure if this is a compatibility issue with game. I can only suggest trying customer support to see if they can help you with your issue as the only other alternative would to be uninstall, but in doing this you would LOSE any stored BOOSTERS and LIVES and if it is a compatibility issue it will not solve the issue

    https://soporto.king.com/contact

    Thank you

Hey! Would you like to give us your opinion?

Categories