Hello and welcome to the community. Info from Crazy Cat Lad about purchases:
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the following troubleshooting steps:
Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
Make sure you are logged into your App Store with the same account with which you made your purchase
After you do this, there is a good chance that you got your purchase through and complete.
If you only received some of the items you purchased, email Player Support about the issue so they can add the missing items to your game.
On a mobile device and in the Windows app, go to the Settings and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page and send an email to Player Support from there.
If you play on the Facebook or King.com websites, send the email from here to help us get your missing items back. Pssst... Remember to use the email address associated with your Facebook or King account when filling the contact details so we can locate you faster.
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on.
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!
Android
Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Welcome to the sweet King community. Please follow the steps indicated by Kiara_wael to get your gold back. You should know that technical support will send you a first automated email confirming your request and a little later you will receive a personalized attention email. It is very likely that both messages reach your junk mail, so I advise you to be vigilant and check it. I will be here for anything you need. Thanks and keep enjoying
@Senilechelonian Hi Again, did you put purchases and gold bars as the sub topics. as random questions can get returned to the community, but gold bar issues can only be dealt with by customer support.
Answers
Hello and welcome to the community. Info from Crazy Cat Lad about purchases:
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the following troubleshooting steps:
After you do this, there is a good chance that you got your purchase through and complete.
If you only received some of the items you purchased, email Player Support about the issue so they can add the missing items to your game.
On a mobile device and in the Windows app, go to the Settings and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page and send an email to Player Support from there.
If you play on the Facebook or King.com websites, send the email from here to help us get your missing items back. Pssst... Remember to use the email address associated with your Facebook or King account when filling the contact details so we can locate you faster.
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on.
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!
Android
iPhone, iPad, iPod
Kindle Fire
Windows Phone & Windows 10 app
Facebook
King.com
To request a refund for a King.com purchase, contact us here.
Look up your transaction ID:
Did you receive the purchase but you couldn’t use it?
Email Player Support so they can check up what happened and compensate you for the issue.
Here are some examples of possible sticky situations:
On a mobile device and in the Windows app, send an email directly from the game's Settings and Help Center.
If you play on the Facebook or King.com websites, contact us here and tell us what went wrong and will be fixed.
Hope this helps.
❤️ Happy Valentine's Week ❤️
Avatars & Wallpaper
🍰🍭🍬 Get Started | Player's Corner | Contests | Support | Improve the Community 🍰🍭🍬
✨ Ideas: Different Chocolate Box Prizes, Booster Packs, & Candy Bomb Visibility. List of My Stories. Games: Count by 5s to Infinity, Send Out Love to the Pets, Count the Soda Bottles, & Picture Alphabet Game. Community Guides: Formatting Posts & Profile Tour. Game Guides: Coconut Wheel & CCFS Level Types. ✨
Inspiration and determination is the key to success.
- Report
2 · 2Helpful Woah! Sweet Love HahaHi and Welcome to our Community
Please report this to our Player Support Team here. and tell your Game ID there.
Thank you.
🐾🐾 PRS Game of the Month 🐾🐾
- Report
0 · Helpful Woah! Sweet Love HahaHi.
Welcome to the sweet King community. Please follow the steps indicated by Kiara_wael to get your gold back. You should know that technical support will send you a first automated email confirming your request and a little later you will receive a personalized attention email. It is very likely that both messages reach your junk mail, so I advise you to be vigilant and check it. I will be here for anything you need. Thanks and keep enjoying
Help us improve the community
HERE
______
International Corner
ES 🇪🇸. DE 🇩🇪. FR 🇫🇷
Please don't forget your reactions. You all have a reaction from me
🖤💜♥️💙💚💛🧡❤️💜🖤
- Report
0 · Helpful Woah! Sweet Love HahaI contacted candy crush via contact form about this last month a day or so after this thread and still have heard nothing.
- Report
0 · Helpful Woah! Sweet Love Haha@Senilechelonian Hi and welcome, did you get a ticket number ? if you have waited more than a week i would try them again
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaPlease try contact us.
- Report
0 · Helpful Woah! Sweet Love HahaAll I get in reply is this (no ticket number);
- Report
0 · Helpful Woah! Sweet Love Haha@Senilechelonian Hi Again, did you put purchases and gold bars as the sub topics. as random questions can get returned to the community, but gold bar issues can only be dealt with by customer support.
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaI put problem with my game.
- Report
0 · Helpful Woah! Sweet Love Haha@Senilechelonian Use purchases & gold bars
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaThat option isn't available.
- Report
0 · Helpful Woah! Sweet Love Haha@Senilechelonian
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaStill getting the same email as I showed above. From Candy Crush Saga Customer Care • [email protected]
- Report
0 · Helpful Woah! Sweet Love HahaWelcome.
Please reply to the automated email you received by typing Need help and I hope a representative will contact you in the next email.
Thanks!
Collect your badge from HERE.
Find the wrong and chance to win some Gold bars.
- Report
0 · Helpful Woah! Sweet Love HahaTried that twice and got same image as before.
Kinda ridiculous now.
- Report
0 · Helpful Woah! Sweet Love Haha