@lilirae19 Hi and welcome, This is normally down to a connection issue. Please check you device and game are up to date and log out and restart your device and the log back in and see if this resolves your issue
This happens to me sometimes. I have to follow the above instructions and the most important part is clearing your cache. Once I do that my correct avatar returns.
If you are connected to Facebook, the avatar will be taken from your Facebook profile. Check this connection. Disconnect from facebook and reconnect to facebook. If your problem is not resolved, please contact me again
Answers
@lilirae19 Hi and welcome, This is normally down to a connection issue. Please check you device and game are up to date and log out and restart your device and the log back in and see if this resolves your issue
Thank you
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1 · 1Helpful Woah! Sweet Love HahaHi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
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0 · Helpful Woah! Sweet Love HahaThis happens to me sometimes. I have to follow the above instructions and the most important part is clearing your cache. Once I do that my correct avatar returns.
Wash your hands. Wear your mask. Stay safe.
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0 · Helpful Woah! Sweet Love HahaIf you are connected to Facebook, the avatar will be taken from your Facebook profile. Check this connection. Disconnect from facebook and reconnect to facebook. If your problem is not resolved, please contact me again
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0 · Helpful Woah! Sweet Love Haha