Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Need help!!! Trying to help my 81 year old father get back his levels on Candy Crush Saga
Options
Hello Support team -
This is a humble request for my 81 year old father. He is a BIG, BIG FAN of Candy Crush Saga. He had reached level 788 on this game. His cell phone accidentally got factory reset. He is really bummed that he lost all his levels he had gotten to with the hard play. It is really bugging him that he lost all the levels. I promised him that I will try to get back the levels for him by reaching out to you. Will you be able to get his levels back? It is the same phone, same phone number and same email address.
Can you restore his level to where it was using the email and phone number above? Is there anything else you would need? As I mentioned above, it is the same phone device, same phone number and email address. His phone got factory reset accidentally and he had to download the game again.
Thanks!
Answers
-
Welcome to the King Community.
Good Morning @chad1 😊 Yes game progress can be reset manually but I request you to delete personal information from your post. However after connecting the game to a Facebook or Kingdom let me know your Game ID so I can restore game progress manually via CM.
After restoring game progress, your father will return to level 788 🙂
Moreover you will find more detailed information here.
Thanks!
-
Hi. Welcome to the sweet King community.
Please, first of all edit your comment to remove personal data, for security reasons the community regulations do not allow personal data such as email, telephone, etc. to be published. To restore the levels, all you have to do is log into the account you were playing with. Maybe you need to play a level, exit the game, and log back in to get it in sync. If the levels do not appear, please read 👉 HERE and 👉 HERE
If you need more help later, let me know again.
Thanks and keep enjoying
