Hi @chad1 and @Sukanta_Biswas !
The game with ID 7498419019 is already on level 792.
Did you manage to get the levels back from the account where they were saved on?
Thanks for your follow-up Crazy Cat Lad.
My father plays the game on both his samsung tablet and cell phone. The game id above is from his tablet. The problem is with his phone. Before his phone accidentally got factory reset, he was playing the game on both devices and the levels were the same as it was the same game. When his phone got reset, he lost that link and when he downloaded the game again on his phone it did not have the same game id. The game id on the phone is 12258993172 and he is around level 40 now on the phone. How does he login on his phone using the game id from the tablet so he can play the same game on both his tablet and phone? He was able to play the same game on both devices before his phone got reset.
Your father's game progress is safe. However, the reason that the game progress is not syncing on the phone may be that your father making a mistake in logging in. The game progress will be back only if your father follows the steps below.
Game's Start Menu - Save My Progress - Log in With Email -
After logging in, he will also get the game progress back on the phone.
Thanks. I will follow-up with him and walk him through the steps.
Please let us know if he can recover the game progress, because we will be very happy if we can give the solution.😊
@chad1 Since he has the levels saved already on his Facebook or King account, he will just need to log in to the account to retrieve the levels on his phone.
Otherwise he will have two different account and games on the devices and the levels won't be synced.
Hi Crazy Cat Lad and Sukanta,
Bit late following-up. My father kept on trying to create new account instead of logging in to his existing account. It took a while to get it through to him. Finally he got it. He was able to login with the same login/password he had on his tablet and get his game and levels on his phone. So, he is set now and he is so happy. He conveys his thanks to you all for your help and assistance. I also want to thank you all for helping me with this. Appreciate your efforts and time to get this resolved. He is happy that he has his levels back. Thanks so much.
I guessed that too, so I gave the screenshot 😜
We are blessed☺️
Hey! Would you like to give us your opinion?