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how can i get back my friend candy crush
hi need your help i log into my friend candy crush account using another email of me it messed up and mixed with my own account of candy crush so he lost everything how can i get them back i created a new email and registered inside the app it didnt work only my account appear what should i do? help me plzz
Best Answers
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Welcome to the King Community.
If your friend and your account are merged, it will not be possible to separate the two accounts again. In such cases, you can create a new account if you want and we will be able to manually set the game progress on your new account.
In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.
Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.
Let me know what you want and also please check HERE.
Thanks!
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Thank you for helping me with the complete information. I'm now convinced that you and your friend's game has merged and in that case it is not possible to separate the two accounts.😌Once you or your friend passes a new level, that level will be updated in both games.
However in the current situation you or your friend need to create a new account and we will restore game progress to the new account. I am giving the steps below, after following them let me know the ID of the new game.
Uninstall game app - Reinstall game app - Open game - Play level 1 to 11 - Connect the game with new account then let me know Game Id.
Decide who want to keep the old game, and tell me what level you want to go to the new account.
We will start our work as soon as I get the answer from you.
Thanks!
Answers
-
Welcome to the King Community.
If your friend and your account are merged, it will not be possible to separate the two accounts again. In such cases, you can create a new account if you want and we will be able to manually set the game progress on your new account.
In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.
Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.
Let me know what you want and also please check HERE.
Thanks!
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I will need your help as i said his candy crush account was registered on my email when it messed up with my fb account and email which is different from his i created a new email for him and it mixed with my fb account again dont know if its the connection here can you help me plzzz to get him back his levels and move it to the new account i can give you the mails
-
Thank you for helping me with the complete information. I'm now convinced that you and your friend's game has merged and in that case it is not possible to separate the two accounts.😌Once you or your friend passes a new level, that level will be updated in both games.
However in the current situation you or your friend need to create a new account and we will restore game progress to the new account. I am giving the steps below, after following them let me know the ID of the new game.
Uninstall game app - Reinstall game app - Open game - Play level 1 to 11 - Connect the game with new account then let me know Game Id.
Decide who want to keep the old game, and tell me what level you want to go to the new account.
We will start our work as soon as I get the answer from you.
Thanks!
