Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome, Check your windows and browser are up to date. Clear your browser cache entirely. log out and restart your device and log back in and see if this resolves your issue
If not try using a different browser to see if you get the same issue
You can also download the windows 10 app from the Microsoft store as this is a more stable platform
Thank you